BLANCHE HARRIS
Houston,TX
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
Work History
Loan Officer
Check N Go
12.2023 - 04.2025
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Customer Care Agent
AT&T
09.2018 - 12.2022
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolved customer complaints in a professional manner.
- Gathered customer feedback to help improve customer service processes.
- Assisted customers with product selection based on their individual requirements.
EXTENDED WARRANTY CONTRACT PROVIDER
GUARDIAN AUTO WARRANTY
04.2016 - 05.2018
- Helped customers find specific products, answered questions and offered
product advice. - Built trusting relationships with customers by making personal
connections. - Called lead lists resulting from various marketing campaigns to achieve
sales. - Led outbound calling team such that each team member met or exceeded
sales targets.
Education
A+ CERTIFICATION - Information Technology
Computer Systems Institute
11.2010
Skills
- Research in data management
- Client support
- Schedule organization
- Negotiation techniques
- Team player
- Cash handling expert
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