Essence Antwine
Pineville,USA
Summary
I'm a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. I'm open to try new things and I love people. I'm an asset to any company I will and have worked for . I currently have my Medical Assistant certificate, and my customer service skills are excellent. l'm dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. Authorized to work in the US for any employer
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Officer
PAYCHECK LOANS
Alexandria, US
02.2023 - Current
- I open the store, deposit cash and also process loans.
- I work with microsoft, google chrome and team viewer.
- I am responsible for making sure that anywhere my manager is slipping i pick up the slack for her.
- I have been there for a year and i've been recognized for so many things as far as customer experience, most calls made and also being on time.
Customer Service
Dollar General
Alexandria, US
01.2021 - 01.2023
- As a lead sales associate, i opened and closed the store.
- Helped with the scheduling and also did the deposits, i did bank runs and also helped customers with complaints and questions.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service.
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress.
Residential Support Staff
Pinecrest Supports and Services Center
Pineville, US
06.2020 - 01.2021
- Include performing housekeeping tasks, assisting clients with meals, and taking care of their personal hygiene needs and socializing with the clients …
Customer Service Associate
Walmart 0539
Alexandria, US
05.2015 - 02.2019
- Complete an average of 50 customer purchases.
- Provided financial products and services to customers in accordance with company and legal policies and procedures by completing monetary transactions and maintaining required files and documentation.
- Followed applicable laws and regulations when completing and maintaining financial records.
- Prepared, took, and filled financial services orders in a timely manner.
- Processed large amounts of money on a daily basis with minimal room for mistakes.
- Issued money orders, pays bills, cash checks, send and receive money, and provides many other financial services.
Education
College Degree - Clinical Medical Assistant
Blue Cliff College
Alexandria, LASkills
- Administrative experience
- Office management
- Typing
- Medical collection
- Financial services
- Microsoft Excel
- Communication skills
- Medical office experience
- Fraud prevention and detection
- Customer service
- Clerical experience
- Organizational skills
- Phone etiquette
- Bookkeeping
- Front desk
- Time management
- Patient care
- Budgeting
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Basic math
- Filing
- Office experience
- Analysis skills
- Data entry
- Accounting
- 10 key typing
- Vital signs
- Medical terminology
- Microsoft Powerpoint
- Research
- Sales
- Fair Housing regulations
- EMR systems
- Multi-line phone systems
Certification
- Certified Medical Assistant, 05/01/19
- Clinical Medical Assistant, 05/01/19
- CPR Certification
- CCMA Certification
Timeline
Loan Officer
PAYCHECK LOANS
02.2023 - Current
Customer Service
Dollar General
01.2021 - 01.2023
Residential Support Staff
Pinecrest Supports and Services Center
06.2020 - 01.2021
Customer Service Associate
Walmart 0539
05.2015 - 02.2019
College Degree - Clinical Medical Assistant
Blue Cliff College