Teishla Mary Cancel Nunez
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Personal Loan Specialist
OneMain Financial
03.2023 - Current
- Developed strong client relationships, resulting in a high rate of repeat business and referrals.
- Reduced delinquency rates by proactively monitoring portfolio performance and addressing potential issues before they escalated.
- Provided exceptional customer service throughout the entire loan lifecycle – from initial inquiry to final payment – fostering lasting client relationships built on trust and reliability.
- Mentored junior Personal Loan Specialists, sharing expertise in underwriting criteria and best practices for successful loan processing.
- Conducted comprehensive risk assessments for each applicant, balancing potential profitability with sound lending standards.
- Expedited loan disbursal times with proactive communication and coordination between applicants, underwriters, and other stakeholders.
- Increased loan application approvals by streamlining the application process and implementing efficient review methods.
- Assisted clients in understanding credit scores, debt-to-income ratios, and other factors affecting their loan eligibility.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
Reservations Agent
Montage Palmetto Bluff
05.2021 - 03.2023
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Office Manager/Property Manager
Fave Realty
03.2017 - 02.2021
- Property Manager in training
- Multi-Line Calling/Directing
- Point person for maintenance, mailing, shipping, supplies, equipment, Calls bills and errands
- Scheduling
- Organize and schedule meetings and appointments Microsoft Office Suite
- Sales/Marketing
- Organize office operations and procedures
- Customer Relations
- Coordinate with IT department on all office equipment Administrative Duties
- Data Entry
- Manage relationships with tenants, owners, vendors, service providers and landlord, HR/ Payroll ensuring that all items are invoiced and paid on time
- Financing
- Provide general support to visitors
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and LANGUAGES that clerical functions are properly assigned and monitored
- Bi-lingual: English and Responsible for ensuring office financial objectives are met by preparing Spanish annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise
- Coach, mentor and discipline office staff
Assistant Manager/Collections
Easy2 Own
07.2016 - 03.2017
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Manage customers on the shutdown report
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to dealers and sales
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
Manager
Rent A Center
03.2014 - 07.2016
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment, then receive payments and post amounts paid to customer accounts
- Persuade customers to pay amounts due on their account or to return merchandise and answer customer questions regarding problems with their accounts
- Create, maintain, and enter the information into databases and provide services to customers, such as order placement or account information
- Run end of day reports at the end of each business day for all of the transaction for that day
Collections Agent
Farmers Furniture Store
12.2013 - 03.2014
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Manage customers on the shutdown report
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to dealers and sales
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
Education
Diploma -
Pleasant Hill Academy
Kissimmee, FL05.2012
Skills
- Maintenance
- Project Management
- Property Management
- Databases
- Microsoft Outlook
- Office Management
- Property Leasing
- Clerical Experience
- Administrative Experience
- Yardi
- Accounts Payable
- Fair Housing Regulations
- Payroll
- Event Planning
- Supervising experience
- Accounts Receivable
- Tax Experience
- Financial Report Writing
- QuickBooks
- Accounting
- Assistant Manager Experience
- Marketing
- Account Reconciliation
- General Ledger Accounting
- Microsoft Excel
- Budgeting
- Bookkeeping
- Microsoft Office
- Journal Entries
- Pricing
- Bank Reconciliation
- Training and mentoring
- Documentation review
- Loan underwriting
- Credit analysis
- Financial counseling
- Loan servicing
- Collections experience
- Loan origination
- Spanish translation
Certification
Driver's license
Languages
Spanish - Expert
Additional Information
In the process of getting Property Manager license
Timeline
Senior Personal Loan Specialist
OneMain Financial
03.2023 - Current
Reservations Agent
Montage Palmetto Bluff
05.2021 - 03.2023
Office Manager/Property Manager
Fave Realty
03.2017 - 02.2021
Assistant Manager/Collections
Easy2 Own
07.2016 - 03.2017
Manager
Rent A Center
03.2014 - 07.2016
Collections Agent
Farmers Furniture Store
12.2013 - 03.2014
Diploma -
Pleasant Hill Academy
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