Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Makayla Woods

Florence,SC

Summary

Dedicated Loan Specialist with over five years of experience in financial services and customer relationship management. Proven expertise in credit analysis, loan underwriting, and regulatory compliance. Adept at evaluating clients’ financial needs and providing tailored loan solutions, resulting in a 15% increase in repayment rates. Recognized for building lasting client relationships and delivering exceptional customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Personal Loan Specialist

OneMain Financial
04.2022 - Current
  • Developed and maintained client relationships, leading to a 20% increase in repeat business and referrals.
  • Educated borrowers on credit scores and debt-to-income ratios, enhancing repayment rates by 15%.
  • Managed the full loan lifecycle, ensuring compliance with federal and state regulations.
  • Assessed clients’ financial documents to recommend appropriate loan products.
  • Maintained accurate records, safeguarding sensitive client information.

Retail Banker II

Woodforest National Bank
07.2019 - 04.2022
  • Ensured compliance with banking regulations while processing various financial transactions.
  • Identified clients’ financial goals, recommending suitable banking products to enhance portfolios.
  • Maintained high accuracy in cash handling and transaction documentation.
  • Resolved customer inquiries promptly, boosting satisfaction and loyalty.

Customer Service Representative

TJ Maxx Department Store
01.2017 - 07.2019
  • Provided exceptional customer service, addressing and resolving issues efficiently.
  • Managed inventory levels to minimize stockouts and prevent asset loss.
  • Operated cash registers with precision, ensuring balanced cash drawers each shift.

Education

Bachelor of Business Management -

Strayer University
Columbia, SC
05.2025

High School Diploma -

Timmonsville High School
Timmonsville, SC

Skills

  • Loan Processing & Underwriting
  • Credit Analysis & Risk Assessment
  • Customer Relationship Management
  • Regulatory Compliance & Documentation
  • Data Entry & Document Management
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Time Management & Organizational Skills
  • Adobe Acrobat
  • Document Management Systems
  • Typing
  • Data Entry
  • Financial counseling
  • Collections experience

Certification

  • Insurance Producer License
  • Life Insurance License

Timeline

Senior Personal Loan Specialist

OneMain Financial
04.2022 - Current

Retail Banker II

Woodforest National Bank
07.2019 - 04.2022

Customer Service Representative

TJ Maxx Department Store
01.2017 - 07.2019

High School Diploma -

Timmonsville High School

Bachelor of Business Management -

Strayer University

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Makayla Woods