Maya Delgado
Ventura,CA
Summary
Detail-oriented and highly organized professional seeking an Entry-Level Escrow Assistant position. Bringing strong administrative, customer service, and sales experience with a focus on communication, document handling, and client coordination.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Loan Guys
Encino, CA
06.2025 - Current
- Assisted in preparing documentation and ensuring compliance with regulations.
- Coordinated communication between clients and loan officers to streamline application processes.
- Managed scheduling of appointments, enhancing workflow efficiency for loan processing.
- Maintained accurate records of client interactions and transaction details within CRM system
- Communicated with customers daily to request information and complete paperwork.
Sales Representative
Ford Motor Company
Oxnard, CA
01.2025 - 06.2025
- Identified new market opportunities and successfully expanded customer base
- Developed and maintained strong relationships with key clients, resulting in a increase in repeat business
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Built rapport with customers through active listening and understanding their unique needs
- Collaborated with sales team to develop and implement effective sales strategies
Sales Representative
Kaiser Permanente
Ventura, CA
09.2024 - 01.2025
- Sales (in person/ over the phone)
- Customer service
- Contacting customers regarding upcoming or necessary appointments
- Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences
- Upselling products based on different features and convenience
Patient Service Representative
Kaiser Permanente
Ventura, CA
06.2024 - 09.2024
- Customer Relationship Management
- Complaint Handling
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Team Development
- Conflict Resolution
- Organization
Cashier/Customer Service
Toppers Pizza
Ventura, CA
04.2023 - 06.2024
- Customer Service
- Critical Thinking
- Active Listening
- Appointment Scheduling
- De-Escalation Techniques
Delivery Driver
Toppers Pizza
Ventura, CA
11.2022 - 04.2023
- Delivered orders promptly and accurately to enhance customer satisfaction.
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Communicated effectively with team members to coordinate delivery schedules.
- Managed inventory of delivery supplies, ensuring adequate stock levels were maintained.
- Assisted in training new drivers on best practices and route efficiency.
Cashier/Customer Service
Snapper Jack's Taco Shack
Ventura, CA
02.2022 - 11.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized work area to enhance customer experience.
- Assisted in inventory management by restocking supplies and tracking product levels.
- Trained new staff on cash handling procedures and operational protocols.
- Implemented effective upselling techniques, increasing overall sales performance.
Education
High school diploma -
Foothill Technology High School
Ventura, CA06.2022
Skills
- EHR systems
- Loan packaging
- Financial transactions expertise
- Loan file review
- Loan application preparation
- Employment verification
- Application review
- Personal data collection
- Credit applications
- Time management
- Administrative experience
- Customer communication
- Organizational skills
- Insurance Verification
- File management
- Documentation review
- Negotiation
- Data entry
- Microsoft Office
- Communication skills
- Business development
- Customer Relationship Management
- B2B sales
- Phone etiquette
- Record keeping
- Microsoft Word
- Conflict Management
- Leadership
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Customer relations
- Organization
Certification
- BLS Certification
- Driver's License
- Food Handler Certification
- Non-CDL Class C
- Sales License
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Loan Officer Assistant
Loan Guys
06.2025 - Current
Sales Representative
Ford Motor Company
01.2025 - 06.2025
Sales Representative
Kaiser Permanente
09.2024 - 01.2025
Patient Service Representative
Kaiser Permanente
06.2024 - 09.2024
Cashier/Customer Service
Toppers Pizza
04.2023 - 06.2024
Delivery Driver
Toppers Pizza
11.2022 - 04.2023
Cashier/Customer Service
Snapper Jack's Taco Shack
02.2022 - 11.2022
High school diploma -
Foothill Technology High School