Blanche Miranda
Ocala,Fl
Summary
Establishes strong relationships with distributor accounts, ensuring timely and accurate data management. Demonstrates expertise in analyzing complex customer data to drive informed decision-making.
Overview
28
28
years of professional experience
Work History
Customer Service Representative II
Management Science Associates, Inc
Pittsburgh, Pennsylvania
01.2021 - Current
- Developed relationships with distributor accounts to secure timely and accurate data.
- Systematically logged incoming calls and maintained records of communications
- Served as liaison for distributor support center on projects addressing internal requests
- Compiled reports using spreadsheets and databases to proactively address requests
Senior Data Processor
Management Science Associates
Pittsburgh, Pa
06.2007 - 01.2021
- Led, trained, and delegated coding priorities to 4-9 team members across multiple factories.
- Monitor daily workload throughout the day using Golden SQL program
- Recognizes problems, notifies appropriate parties, and assists in solution
- Facilitated team and training meetings using Cisco Jabber, MS Word, and Excel.
Hardlines/Sales/Cashier
Target
Pittsburgh, PA
01.2017 - 06.2017
- Executed customer transactions efficiently at register
- Maintained welcoming sales floor through effective stocking and zoning
- Answering customers' questions via phone calls
Data Processor
Management Science Associates
Pittsburgh, Pa
06.2006 - 06.2007
- Verified and validated data in reports to ensure accuracy and reliability for multiple projects.
- Utilized interactive matching programs to improve data accuracy.
- Researched and coded Pepsi-Cola store records for project analysis.
- Independently completes routine assignments
Group Supervisor
Lullaby Day Care
Pittsburgh, Pa
01.1998 - 06.2006
- Supervised teachers across four classrooms, ensuring educational standards for 18 children per room
- Developed weekly lesson plans to enhance curriculum delivery
- Provided customer service to families, addressing inquiries and ensuring satisfaction
- Lullaby Day Care, 10985 Frankstown Rd, Pittsburgh Pa
Education
High School Diploma -
Louis D. Brandeis High School
New York, NY06-1986
Some College (No Degree) - Computer Science
State University of New York, College At Old Westbury
Old Westbury, NYSkills
- Customer service and multitasking ability following Call center procedures
- Good professional communication skills
- Data examination, technical support and problem solving
- Proficiency in Microsoft Office applications
References
References are available on request.
Websites
Timeline
Customer Service Representative II
Management Science Associates, Inc
01.2021 - Current
Hardlines/Sales/Cashier
Target
01.2017 - 06.2017
Senior Data Processor
Management Science Associates
06.2007 - 01.2021
Data Processor
Management Science Associates
06.2006 - 06.2007
Group Supervisor
Lullaby Day Care
01.1998 - 06.2006
High School Diploma -
Louis D. Brandeis High School
Some College (No Degree) - Computer Science
State University of New York, College At Old Westbury