Willie L. Ivey
Rosenberg,USA
Summary
I am pursuing a position where I can take advantage of my education, life experiences, and professional skills by providing exceptional personal services to all. I am able to work remotely I am authorized to work in the US for any employer.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative II
PRAYMID SOLUTIONS
01.2024 - 09.2024
- As a remote Customer Service Representative for Centene Corporations. In this position I was charged with providing assistance with Medicaid claims and processing of personal information for both providers and members for Medicaid services.
- Resolved customer inquiries efficiently using CRM systems to enhance satisfaction.
- Developed and maintained positive relationships with clients, ensuring retention and loyalty.
- Assisted in implementing new service initiatives, contributing to operational effectiveness.
Customer Service Representative
SITEL, ADT SOLAR, SUN PRO, Intuit TurboTax, Avantive Solutions
04.2020 - 11.2023
- Each of the listed employers were contract assignments that lasted for three months or longer. The case of SITEL was an employer that had other assignments from within. As a remote customer service specialist, I have served several companies as a remote service agent. Servicing Specialist, calls, inbound, outbound, Medical, Healthcare, and Pharmacy. These companies included Avalon Health, Humana Health, Intuit tax services, and other contracted agencies. Also, as a remote agent, I served as a customer service sales agent for Sunpro which also required that I use some sales skills to promote and schedule sales appointments an example of my duties include being a remote customer service agent where I promoted the Sunpro product and services. Additionally I provided service for Turbo Tax Intuit for two seasons. Assisted customers with their tax returns and provided detailed directions for troubleshooting different tax situations.
- Developed knowledge of products to enhance customer experience and satisfaction.
- Provided exceptional customer support by resolving inquiries and issues effectively.
Education
Master of Applied Science - Psychology Applied Behavioral Analysis
Kaplan University-Davenport Campus
Iowa City, IA03.2015
Certificate of Pastoral Counseling -
Liberty University Lynchburg Virgina
05.2020
Bachelor of Science - Applied Behavioral Analysis
Kaplan University
03-2012
Skills
- 15 years plus of Customer service and service-related care
- Excellent written and verbal communications skills, with an eye for detail, and the ability to discern the cognitive psychological attributes of others through behavioral traits and analysis thus working well with others as a team or independently
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
Timeline
Customer Service Representative II
PRAYMID SOLUTIONS
01.2024 - 09.2024
Customer Service Representative
SITEL, ADT SOLAR, SUN PRO, Intuit TurboTax, Avantive Solutions
04.2020 - 11.2023
Master of Applied Science - Psychology Applied Behavioral Analysis
Kaplan University-Davenport Campus
Certificate of Pastoral Counseling -
Liberty University Lynchburg Virgina
Bachelor of Science - Applied Behavioral Analysis
Kaplan University
Medical Issues time off
- November 2012 to October 2020
- During this time, I was diagnosed with stage 4 kidney disease. I was immediately hospitalized due to High blood pressure. I was then in and out of surgery for the next few months preparing for dialysis. I was then introduced to dialysis and continued until now. As I got better and developed a schedule, I decided I needed to get busy living or get busy dying and went to school and decided to get to work.
- As a veteran I was determined to get back to work, this allowed me to continue to dig deep, and put my boots again striving to regain my better self doing what I enjoyed, helping others.
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