Shaina Steverson
North Little Rock,AR
Summary
With 15+ years of experience as a Customer Service Representative, I excel in delivering exceptional support and resolving customer inquiries. My expertise lies in data entry, ensuring accuracy and efficiency in handling large volumes of information. I have a proven track record of consistently receiving positive feedback from clients and colleagues. Now, I am looking for an opportunity to leverage my extensive experience and contribute to a dynamic team dedicated to delivering exceptional customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Carvana
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Traffic Controller
City of Sherwood
06.2016 - Current
- Help maintain a safe environment and visibility of pedestrians and workers
- Advised drivers on maintaining appropriate speeds and directing traffic.
- Teamed up with Sherwood Police Department to establish effective traffic control measures.
- Balanced academic responsibilities with part-time employment, demonstrating strong time management.
Customer Service Manager
Advance Auto 1
05.2021 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Created and reviewed invoices to confirm accuracy.
Car Salesperson
Motorsports Authority
05.2018 - 07.2021
- Responsible for selling cars, trucks, and vans for personal and commercial use
- Duties include meeting the customers to discuss their needs, showcasing the dealerships vehicles, and explaining vehicle features and warranties
- Collaborated with the finance department to identify optimal customer solutions.
- Participated in test drives and completed all other duties as assigned
Car Salesperson
McLarty Ford and Lincoln
03.2017 - 04.2018
- Responsible for selling cars, trucks, and vans for personal and commercial use
- Duties include meeting the customers to discuss their needs, showcasing the dealerships vehicles, and explaining vehicle features and warranties
- Answered questions about financing, assisted in negotiating car prices and coordinated with the finance department to determine customer best options
- Participated in test drives and completed all other duties as assigned
Education
High school diploma - undefined
Jacksonville High School
Bachelor of Science - Aromatherapy
American College of Healthcare and Science
Portland, ORAAS - Alternative Medicine
American College of Healthcare and Science
Portland, OR12.2015
Skills
- Customer Service (15 years)
- Direct sales (10 years)
- Marketing (7 years)
- Sales management
- Business development
Certification
- CPR/First Aid April2016 to November2017
- Licenses Car Dealer April2017 to September2021
Timeline
Customer Service Representative II
Carvana
05.2024 - Current
Customer Service Manager
Advance Auto 1
05.2021 - 12.2023
Car Salesperson
Motorsports Authority
05.2018 - 07.2021
Car Salesperson
McLarty Ford and Lincoln
03.2017 - 04.2018
Traffic Controller
City of Sherwood
06.2016 - Current
High school diploma - undefined
Jacksonville High School
Bachelor of Science - Aromatherapy
American College of Healthcare and Science
AAS - Alternative Medicine
American College of Healthcare and Science
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