Blanche Odonnell
11307 Apoline Court ,FL
Summary
Dynamic Inbound Referral Specialist at United Healthcare Group-Optum, adept at enhancing patient satisfaction through effective communication and meticulous appointment scheduling. Skilled in insurance verification and problem-solving, I excel in managing high-volume referrals while fostering collaboration among healthcare teams to ensure seamless patient transitions.
Professional Referral Specialist with track record of delivering impactful results. Adept at coordinating referrals, navigating complex systems, and ensuring seamless communication between parties. Strong focus on team collaboration, adaptability, and achieving desired outcomes. Known for problem-solving skills, reliability, and maintaining high standards in all tasks.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
37
37
years of professional experience
Work History
Inbound Referral Specialist
United Healthcare Group- Optum
03.2015 - 02.2026
- Provided support in managing patient referrals and ensuring timely communication with healthcare providers.
- Assisted in maintaining accurate referral documentation and tracking patient progress effectively.
- Coordinated scheduling for patient appointments, optimizing workflow within the referral process.
- Collaborated with healthcare teams to ensure seamless transitions of care for referred patients.
- Communicated with patients to explain referral procedures, enhancing their understanding and satisfaction.
- Adapted quickly to changing priorities in a fast-paced healthcare environment, supporting team objectives.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
OutBound Engagement Specialist
AbleTo
1095 Avenue of The Americas M, New York, NY
02.2000 - 03.2015
- Collaborated with cross-functional teams to streamline service delivery processes.
- Achieved 160% of conversion goal on average consistently as a top performer in a remote contact center environment.
- Performed outreach through 150-200 calls daily to perspectives participants, engaging them in discussions to highlight program resources and benefits, and scheduling consultations with therapists.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Continuously sought opportunities for professional growth by attending workshops, webinars, and training sessions relevant to the role of an Engagement Specialist.
Caseworker
Administration for Children Services
Jamaica, NY
08.1993 - 02.2000
- Conducted thorough assessments to determine eligibility for services and interventions, maintaining compliance with regulations.
- Mentored junior caseworkers on best practices in family engagement and crisis intervention techniques.
- Advocated for client needs within community resources, fostering partnerships to enhance service delivery options.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
File Clerk
Edward Jay Inc.
Manhattan, NY
06.1989 - 08.1989
- Organized and maintained comprehensive filing systems to enhance document retrieval efficiency.
Education
Master of Science - Social Sciences
St. John's University
Jamaica, New York, NYBachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
New York (City), NY06.1989
Associate Of Applied Arts - Social Sciences
Queens College
Flushing, NY08.2000
Skills
Self motivation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Inbound Referral Specialist
United Healthcare Group- Optum
03.2015 - 02.2026
OutBound Engagement Specialist
AbleTo
02.2000 - 03.2015
Caseworker
Administration for Children Services
08.1993 - 02.2000
File Clerk
Edward Jay Inc.
06.1989 - 08.1989
Associate Of Applied Arts - Social Sciences
Queens College
Master of Science - Social Sciences
St. John's University
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice