Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Blandine Alombe

Gaithersburg,MD

Summary

Customer Care professional with 7+ years of experience in customer support, front-office operations,

and data entry. Fluent in English and French. Recognized for resolving complex billing issues, guiding

health insurance members through enrollment, and improving customer satisfaction scores through

accurate, timely support

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Eteam
Jersey City, NJ
08.2022 - 12.2024
  • Resolved 50+ daily member inquiries, improving first-call resolution by 15%.
  • Guided members through enrollment and plan selection, boosting portal adoption rates.
  • Created and maintained member profiles with 100% accuracy to ensure compliance.
  • Collaborated with cross-functional teams to resolve escalated issues within SLA timelines.

Night Auditor

Hamilton Hotel
Washington, DC
12.2017 - 07.2022
  • Oversaw nightly front-office operations, reconciling transactions with zero discrepancies.
  • Handled high-volume guest communications, improving guest satisfaction ratings by 10%.
  • Maintained accurate shift logs and records, streamlining handoffs for management

Data entry

CGA company
Florida City, Florida
09.2014 - 11.2016
  • Prepared and entered high-volume source data with 98% accuracy.
  • Reviewed inputs for completeness, reducing error corrections by 20%.
  • Supported operational reporting by digitizing and organizing records for fast retrieval.

Administrative Assistant

CENI (Independent National Electoral Commission)
, Congo
05.2011 - 01.2013
  • Coordinated meetings, schedules, and communications for senior staff, improving operational efficiency
  • Enhanced document filing systems, cutting retrieval time by 30%.

Education

A.A. - Business Management

Montgomery College
Rockville, MD

High School Diploma -

Lycée de Kimwenza
Democratic Republic of Congo

Skills

  • Customer Service
  • Client Relations
  • English and French fluency
  • Pivot Table
  • CRM software

Accomplishments

  • Improved customer satisfaction by 10% through process optimization at Eteam.
  • Consistently maintained high customer satisfaction ratings.
  • Enhanced filing and retrieval system at CENI, cutting document turnaround time by 30%.

Timeline

Customer Service Representative

Eteam
08.2022 - 12.2024

Night Auditor

Hamilton Hotel
12.2017 - 07.2022

Data entry

CGA company
09.2014 - 11.2016

Administrative Assistant

CENI (Independent National Electoral Commission)
05.2011 - 01.2013

A.A. - Business Management

Montgomery College

High School Diploma -

Lycée de Kimwenza
Blandine Alombe