Blas Cerda
Greendale,WI
Overview
20
20
years of professional experience
Work History
Manager of Operations
Cerda's Trucking
01.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Coordinated with local law enforcement agencies when necessary, maintaining positive relationships and demonstrating respect for their authority.
- Maximized availability of fleet resources by performing routine maintenance checks on towing equipment and vehicles.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Business Line Manager
Club 6
03.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Developed unique events and special promotions to drive sales.
Service Supervisor
Jani-King Janitorial Services
11.2007 - 08.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained records of service transactions and customer feedback for future reference.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Alexander Hamilton High School
Milwaukee, WI2002
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Effective leader
- Customer Relations
- Employee Scheduling
- Staff training/development
- Scheduling
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Manager of Operations
Cerda's Trucking
01.2021 - Current
Service Supervisor
Jani-King Janitorial Services
11.2007 - 08.2012
Business Line Manager
Club 6
03.2004 - Current
High School Diploma -
Alexander Hamilton High School
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