Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Blayke Dudley

Xenia,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Member Experience Representaive

Wright Patt Credit Union
10.2022 - Current
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Club Customer Service Outfitter

Cabela's
12.2021 - 03.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Education

Bachelor of Arts - Finance

Wright State University
Dayton, OH
05-2027

Associate of Arts - Business Administration

Sinclair Community College
Dayton, OH
12-2025

High School Diploma -

Xenia High School
Xenia, OH
05.2022

Skills

  • Sales and Upselling
  • Service Offering Promotion
  • Responding to Difficult Customers
  • Customer Service and Lobby Management
  • Customer Data Confidentiality
  • Customer Account Management

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Member Experience Representaive

Wright Patt Credit Union
10.2022 - Current

Club Customer Service Outfitter

Cabela's
12.2021 - 03.2024

High School Diploma -

Xenia High School

Bachelor of Arts - Finance

Wright State University

Associate of Arts - Business Administration

Sinclair Community College

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Blayke Dudley