Blayne Sheppard
Marquette,MI
Summary
Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and guest service requirements. Patient and industrious with diplomatic communication style, focused on maximizing guest engagement and satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Lead Manager
Ore Dock Brewing Company
Marquette, MI
06.2012 - Current
- Implemented successful selling methods and developed strong relationships with accounts and distribution partners.
- Managed high-performing sales, ensuring consistent growth and achievement of targets and goals.
- Increased overall sales productivity year over year.
- Managed and facilitated expansion into new territories with new distribution companies.
- Assisted with development and delivery of new products to market.
- Assisted in negotiations of favorable contract terms with distributors to secure competitive pricing and number of products offered.
Bar/Restaurant Manager
Elizabeth's Chop House
Marquette, MI
04.2009 - 06.2012
- Ensured satisfied customers by providing outstanding service, leading to an increase in repeat business.
- Managed and streamlined inventory and product ordering.
- Oversaw staff training of all beer/wine/spirits knowledge and service procedures.
- Assisted in seamless front-of-house operations including reservation management and table allocation.
- Boosted customer satisfaction by implementing innovative beverage offerings, and improving service standards.
Bar/Dining Room Manager
Leo's Restaurant
Grand Rapids, MI
02.2004 - 10.2008
- Assisted in opening a restaurant being built from the ground up.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant values, procedures, and policies, fostering a culture of excellence within our team.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Education
Diploma - General Studies
Cheboygan Area High School
Cheboygan, MI06.1996
Skills
- Customer follow-through
- Verbal and written communication
- Sales team oversight
- Training & Presentations
Timeline
Sales Lead Manager
Ore Dock Brewing Company
06.2012 - Current
Bar/Restaurant Manager
Elizabeth's Chop House
04.2009 - 06.2012
Bar/Dining Room Manager
Leo's Restaurant
02.2004 - 10.2008
Diploma - General Studies
Cheboygan Area High School