BLAYNE TURNER
Breckenridge,MI
Summary
Seasoned Customer Service Lead with background in managing customer interactions and resolving complex issues. Skilled at fostering positive relationships with customers to drive growth and brand loyalty. Known for effectively leading teams to enhance productivity, efficiency, and overall customer satisfaction. Demonstrated success in training staff on customer service standards and procedures.
Overview
16
16
years of professional experience
Work History
Customer Service Lead
Whisper Marine
Saint Louis, Michigan
03.2021 - Current
- Created and executed customer service policies and procedures to enhance overall customer experience.
- Guided customers in selecting parts that met their specific needs, enhancing satisfaction.
- Processed customer orders accurately through a point-of-sale system.
- Entered customer orders into the system for order processing.
- Processed warranty claims for various products efficiently, ensuring timely resolutions.
- Clarified warranty coverage and services through direct communication with customers.
- Responded promptly and professionally to customer requests for information about their product's warranty status.
- Reviewed warranty data to uncover trends and recurring issues, informing service improvements.
- Participated in regular meetings with the senior management team to discuss progress of projects and initiatives related to customer service operations.
Restaurant Manager
JJ Rubys
Ithaca, MI
06.2010 - Current
- Delegated tasks and supervised employees to maintain compliance with food safety procedures and quality control guidelines, ensuring safe dining experiences.
- Trained new employees on proper food handling, guest expectations, and restaurant protocols to ensure compliance and improve service quality.
- Established positive relationships with guests and employees through effective communication and interpersonal skills, enhancing overall restaurant atmosphere.
- Outlined hands-on requirements for preventive maintenance and repairs to kitchen equipment and POS system, ensuring operational efficiency.
Education
Associate of Arts - Business Administration
Mid Michigan College
Mt. Pleasant, Mi05-2020
Skills
- Customer support
- Order management
- Claim processing
- Customer feedback analysis
- Service quality improvement
- Staff development
- Product knowledge training
- Organizational skills
- Effective communication
- Team leadership
- Email correspondence
- Customer focus
Timeline
Customer Service Lead
Whisper Marine
03.2021 - Current
Restaurant Manager
JJ Rubys
06.2010 - Current
Associate of Arts - Business Administration
Mid Michigan College