Jeanine McDade
Miamisburg
Summary
Dynamic Customer Service Specialist with extensive experience at Charter Spectrum, adept at resolving escalated complaints and enhancing customer satisfaction through empathy and effective communication. Proven ability to manage high call volumes while maintaining professionalism, ensuring first call resolution, and processing transactions accurately. Committed to fostering loyalty and repeat business.
Overview
20
20
years of professional experience
Work History
Customer Service Lead
Charter Spectrum
06.2005 - 03.2025
- Resolved customer service issues using company processes and policies and provided updates to customers In a timely manner
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Applied Science - Business Management
Sinclair Community College
Dayton, OH06-2005
Skills
- Call center experience
- Complaint handling
- Data entry
- Customer service
- Customer support
- Customer satisfaction
- Empathy display
- Payment processing
- Documentation and reporting
- Positive attitude
- Time management
- Multitasking and organization
- First call resolution
- Active listening
- Computer proficiency
- Appointment scheduling
- De-escalation techniques
- Customer education
Timeline
Customer Service Lead
Charter Spectrum
06.2005 - 03.2025
Associate of Applied Science - Business Management
Sinclair Community College
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