Jordan Walker
West Columbia,SC
Summary
Proven Patient Care Coordinator with a track record of enhancing patient experience through management of patient registration and exceptional customer service. Skilled in insurance practices and maintaining patient confidentiality, consistently delivering articulate communication and efficient claim processing. Demonstrates a commitment to excellence and a capacity for leadership in fast-paced environments. Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Lexington Facial And Oral Surgery
04.2023 - 09.2023
- Maintained strict confidentiality when handling sensitive patient information in accordance with company policies
- Scheduled appointments in computer system
- Maintained a clean, organized reception area, creating a welcoming atmosphere for patients and visitors
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Assisted in training new staff members on front desk procedures and company policies
- Verified patient demographic information, copied documentation and directed to provided information
- Verified dental insurance, created and submitted insurance claims
- Requested and Obtained Dental records from previous and current office(s) our patients have been seen by
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
Patient Care Coordinator
Dr. T. Max Frawley, DMD
08.2021 - 02.2023
- Acted as main point of contact for patients, doctor and staff by closely reviewing dental charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent experience and direct individualized patient care
- Maintained confidentiality of patient information and their condition
- Worked with patients to schedule surgeries and appointments
- Worked with patients and families to develop future plans and discuss care actions
- Confirmed appointment date and time with patient
- Follow up with patient after procedures
Education
High School Diploma -
White Knoll High School
Lexington, SC06.2020
Skills
- Patient Confidentiality and Data Security
- Patient Registration
- Customer Service
- Articulate Communication
- Insurance Practices
- Time Management
- Claim Processing
- Payment Collection
- Accounts Receivable
- Sterilization
- Dental Assisting
- Administrative Skills
- Administrative Support
- POS Systems
- End-of-day reporting
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
Timeline
Front Desk Coordinator
Lexington Facial And Oral Surgery
04.2023 - 09.2023
Patient Care Coordinator
Dr. T. Max Frawley, DMD
08.2021 - 02.2023
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
High School Diploma -
White Knoll High School
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