Blaze Folkers
Independence,MO
Summary
Experienced Assistant Manager with a background in retail operations and inventory management. Skilled in customer service, money handling, and staff training and development. Demonstrated organizational skills and industry knowledge, with a focus on ensuring exceptional customer experiences. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management and staff communications.
Overview
8
8
years of professional experience
Work History
Assistant Manager
True Level Investments
KCMO
07.2023 - Current
- I am currently an assistant manager at Fresh Karma Midtown.
- Ensured compliance with safety regulations and company policies.
- I am in charge of inventory, taking deliveries, working with Metrc, and I can run both Dutchie POS and Cova.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
Associate
True Level Investments
KCMO
03.2023 - Current
- In this position, it was my main focus to take care of any customer who walked through our doors or even pulled up to the drive-through.
- Performed cash register functions accurately and efficiently.
- Developed and maintained relationships with clients and vendors.
- Handled incoming calls from customers regarding orders or other inquiries.
- This includes educating about the plant and its effects, walking through steps on various types of consumption, and appropriately handling money at all times.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Assisted customers with selecting items and answering questions about products.
Lead Associate
Green Releaf
Liberty
09.2022 - Current
- In this role, I was trained to know how to do reception and hands-on work with patients.
- My main everyday job was to help patients find what medicine would suit them best in their everyday life.
- I pride myself on being thorough and involved when it comes to taking care of my patients and customers.
- I am always willing to go the extra few minutes to explain something, or help anyone with anything.
- In this position, I also received orders and moved products on and off the sales floor.
- At GR I also trained several new hires in the reception and behind the counter roles.
Post Harvest Associate
Holistic Industries
Kansas City
05.2022 - Current
- At this job, I was a post-harvest associate.
- In this position, I trimmed and prepped the product for sale.
- Duties as a post-harvest associate include the following: prepping and accurately handling products, recording weights of waste, helping with dry plants, fulfilling products, keeping a well-organized and clean workspace, and working as part of a team to reach quotas.
Elementary School Custodian
Lee's Summit School District
Lee's Summit
03.2019 - Current
- I was employed at Prairie View Elementary and Lee's Summit West High School.
- I transferred positions at the school district after being an Assistant Site Coordinator for the school's before-and-after school care program for two years to expand my working experience.
- My duties as a custodian are as follows: safely clean the school daily, ensuring all classrooms are cleaned, removing all trash and disposing of it, cleaning whiteboards, sweeping, vacuuming, and cleaning the floors, ensuring the bathrooms are cleaned and sanitized, repairing small maintenance problems, operating cleaning machines as needed, and operating lifts and using ladders.
Assistant Site Coordinator
Lee's Summit School District
Lee's Summit
01.2017 - Current
- I worked for the Lee's Summit School District as an Assistant Site Coordinator.
- I was promoted to this position after just three months of being hired as an Associate for the before and after school care program, BASS.
- I worked at Hazel Grove Elementary for two years.
- After working for two years as a custodian for the LS school district, I decided to return to working for BASS.
- I worked alongside the Site Coordinator while performing a variety of duties, such as monitoring children and ensuring their safety at all times, one-on-one with special needs children, planning activities, creating bulletin boards, scheduling children and making sure they were in their designated areas and classes, overseeing all art projects and the area, leading in all areas of the program when needed, handling behavior issues that arose with students, creating behavior plans for students who were struggling, triaging with students one-on-one, taking inventory for items needed for the facility, ordering items needed for the facility, and being CPR and First Aid trained.
Crew Trainer
Pepper Jax
Blue Springs
11.2016 - Current
- I worked as a Crew Trainer at Pepper Jax while I was in high school.
- I trained new staff members on all jobs at the facility.
- This included customer service, working the grill, safety, running the dishwasher, working the front line, preparing all food, basic cleaning duties, and running the cash register
Education
DIPLOMA -
Grain Valley High School
Grain Valley, MO12-2016
Skills
- Organizational skills
- Customer service
- Teamwork
- Staff training and development
- Money handling
- Retail Operations
- Industry knowledge
- Inventory management
- Point of sale operations
- Retail operations
Timeline
Assistant Manager
True Level Investments
07.2023 - Current
Associate
True Level Investments
03.2023 - Current
Lead Associate
Green Releaf
09.2022 - Current
Post Harvest Associate
Holistic Industries
05.2022 - Current
Elementary School Custodian
Lee's Summit School District
03.2019 - Current
Assistant Site Coordinator
Lee's Summit School District
01.2017 - Current
Crew Trainer
Pepper Jax
11.2016 - Current
DIPLOMA -
Grain Valley High School