Bless Parker
Miami,OK
Summary
Dedicated Customer Service Technician lends expert insight into problematic installations and requests for service. Conducts custom assessments and troubleshooting to resolve performance issues and restore service levels. QA-focused approach to maintaining customer satisfaction with expedited assessment, order fulfillment and processing. Resourceful experience handling and deploying equipment and services.
Overview
27
27
years of professional experience
Work History
Customer Service Technician
AT&T
Miami
01.1998 - Current
- Recorded detailed notes about each customer interaction in order to track progress towards resolution.
- Provided technical assistance to customers for hardware and software related issues.
- Performed troubleshooting of computer systems, networks, printers and other peripherals.
- Customer facing technician in home repair and support
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Repaired/spliced copper and fiber optic lines
Marketing Manager
AT&T
Miami, OK
01.1998 - Current
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Tracked, analyzed and reported on marketing program results.
- Developed and implemented comprehensive marketing strategies to create awareness of the company's business activities.
- Lead roll out of AT&T Uverse Broadband service in NE Oklahoma Rural Market
- Worked with management team to oversee and monitor marketing strategy.
- Maintained relationships with key customers through regular communication.
- Coordinated marketing events for showcasing product and service offerings.
Education
High School Diploma -
Miami High School
Miami, OK05-1988
Some College (No Degree) -
Labette Community College
Parsons, KSSkills
- Inventory management
- [Software] proficiency
- Telecommunications equipment
- Service quality standards
- Troubleshooting and diagnosis
- Equipment installation
- Network systems
- Installations and repairs
- Customer needs assessment
- Problem-solving skills
- Relationship building
- Teamwork
- Self motivation
Timeline
Customer Service Technician
AT&T
01.1998 - Current
Marketing Manager
AT&T
01.1998 - Current
High School Diploma -
Miami High School
Some College (No Degree) -
Labette Community College