BRANDON JAMES
Salt Lake City,UT
Summary
Experienced with troubleshooting technical issues and delivering high-quality customer service. Utilizes effective communication and problem-solving techniques to resolve customer inquiries efficiently. History of maintaining customer satisfaction and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Technician
Verisk Property Estimating Solutions
01.2023 - Current
- Company Overview: Software solutions for property estimating, collaboration, management, and claims processing.
- Process onboarding for new users to the platform.
- Support tier 1 technical software related issues and functions.
- Answer Jira ticketing system, Salesforce chats and inbound calls.
- Provide technical support for sketching 3D home/commercial floor plans, layouts, and roofs.
2nd AD / Associate Producer
Monarch Content
01.2021 - 01.2024
- Company Overview: A Creative Production Company
- Assisted in the securing and managing of key locations, crew, and talent.
- Managed cast check-ins, and ensured timely set arrivals/departures for cast, and crew.
- Assisted with scheduling adjustments and communicated updates to crew departments.
- Supported producers with script breakdowns, budgets, and deliverables.
Onsite Technical Delivery Coach
Rainfocus
01.2018 - 01.2022
- Company Overview: A SaaS platform that makes data from large events actionable.
- Interviewed, trained, and supported 70+ contractors to complete onsite operations.
- Developed training materials, documentation, and videos for onsite processes.
- Planned for onsite emergencies, scheduled staff, tested/maintained hardware.
Onsite Technical Engineer
Rainfocus
01.2018 - 01.2022
- Company Overview: A SaaS platform that makes data from large events actionable.
- Supported 60+ international events from industry leaders, 50,000+ attendees.
- Managed mobile phones (iOS) and (Ink Jet, Ribbon) badge printers at in-person events.
- Made Onsite product sales, increase of rented units per event.
- Demonstrated product capabilities, training for Client and Vendors.
Skills
- Telecommunications equipment
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
- Inventory management
- Software troubleshooting
- Problem resolution
- Character animation
- Visual effects
- Production management
- Project management
- Willingness to learn
Timeline
Customer Service Technician
Verisk Property Estimating Solutions
01.2023 - Current
2nd AD / Associate Producer
Monarch Content
01.2021 - 01.2024
Onsite Technical Delivery Coach
Rainfocus
01.2018 - 01.2022
Onsite Technical Engineer
Rainfocus
01.2018 - 01.2022