BLESSED NYESUAH
Staten Island,NY
Summary
Dedicated and compassionate Case Manager with extensive experience in coordinating care and fostering client relationships. Proven ability to develop individualized care plans and engage effectively with diverse populations. Eager to contribute to a mission-focused environment, utilizing strong advocacy and organizational skills to support individuals in achieving stability and independence. Committed to addressing client needs through empathy and strategic resource navigation.
Overview
3
3
years of professional experience
Work History
Case Manager
The Veranda assistant living facility
Staten Island, NY
07.2024 - Current
- Reduced discharge coordination time for assisted living residents
- Develop individualized care plans
- Ensure compliance with confidentiality standards
- Address barriers to care, including the arrangement of transportation services
- Employ organizational, communication, and advocacy skills to facilitate residents in achieving stability and independence
Patient Care Coordinator
Surfpoint Recovery
Brooklyn, NY
08.2023 - Current
- Improved patient satisfaction scores through professional and empathetic patient engagement as a Care Coordinator at Surf Point Recovery
- Maintained program schedule compliance for deadlines, ensuring accuracy by conducting regular checks on rooms
- Maintain close communication with counselors and nursing staff regarding patient care
- Promote positive interactions and assist in de-escalating situations involving behaviorally compromised patients
- Transport patients within the facility and monitor their behavior
- Promptly report any irregularities to the appropriate staff members
- Document these observations in shift reports
Therapeutic case planner
Safe Horizon
Staten Island, NY
11.2022 - Current
- conducted personalized therapeutic care plan design and implementation
- Worked closely with trauma counselors, parent coaches, case managers, and other case planners to provide comprehensive support services
- Facilitated access to community resources and maintained detailed, confidential client records in compliance with agency standards
Patient Care Coordinator
Project Hospitality
Staten Island, NY
07.2022 - 10.2022
- Ensured timely access to medical and social services during night shifts
- I facilitated effective communication among patients, clinical social workers, and community resources while coordinating appointments and transportation arrangements
- Furthermore, I provided substantial support in distributing medication and meal preparation while upholding meticulous and confidential patient records per HIPAA regulations
Intern
Flatbush Tenant Coalition
Brooklyn, NY
- Enhanced organizing skills by completing hours of community organizing training, resulting in improved community engagement
- Increased community outreach effectiveness through acquiring skills in street outreach
- Experienced in door-to-door canvassing
Education
BSW - Human Service
Hunter College
New York, NY05.2024
Associate degree - Mental Health Human Service
Kingsborough Community College
Brooklyn06.2022
Skills
- HIPAA
- Motivational interviewing
- Trained in conflict resolution
- Patient support
- Client empowerment
- Family engagement
- Cultural competency
- Individualized counseling
- Goal setting
- Documentation and reporting
- Referral coordination
- Client Advocacy
- Case planning
- Annual case review
- Risk assessment
- Patient assessments
- Crisis intervention
- Empathy and compassion
- Discharge planning
- Community Outreach
- Patient management
- Self-care promotion
Timeline
Case Manager
The Veranda assistant living facility
07.2024 - Current
Patient Care Coordinator
Surfpoint Recovery
08.2023 - Current
Therapeutic case planner
Safe Horizon
11.2022 - Current
Patient Care Coordinator
Project Hospitality
07.2022 - 10.2022
Intern
Flatbush Tenant Coalition
BSW - Human Service
Hunter College
Associate degree - Mental Health Human Service
Kingsborough Community College
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