Blessing Daleus
West Palm Beach,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
One Parking
477 S Rosemary Ave, FL
06.2023 - Current
- Resolved customer complaints by employing effective communication and problem-solving techniques, enhancing customer experience.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with parking service inquiries, ensuring clarity and satisfaction.
- Maintained accurate records of customer interactions and service requests.
- Trained new staff on customer service protocols and company standards, fostering a knowledgeable team.
Hostess Trainer
City Pizza Italian Cuisine
West Palm Beach, FL
08.2022 - 05.2023
- Trained new hostesses on customer service standards and restaurant procedures to ensure consistent guest experiences.
- Managed seating arrangements, optimizing guest flow to enhance overall dining experience.
- Coordinated with kitchen staff to ensure timely food delivery, contributing to guest satisfaction.
- Maintained cleanliness and organization of the host stand and waiting area.
Education
High School Diploma -
Palm Beach Lakes Community High School
3505 Shiloh DrSkills
- Payment processing
- Complaint resolution
- Conflict resolution
- Customer service
- Client relations
- Record management
- Problem solving
- Telephone etiquette
- Active listening
Timeline
Customer Service Representative
One Parking
06.2023 - Current
Hostess Trainer
City Pizza Italian Cuisine
08.2022 - 05.2023
High School Diploma -
Palm Beach Lakes Community High School