Blessing Maxwell
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Treatment Advocate
Desert Hope Treatment Center
07.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Oversee day-to-day activities of residents in a substance abuse facility.
Behavioral Health Associate
Seven Hills Hospital
07.2003 - 02.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Created progress reports, assessments and charting within required timeframes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Operations Specialist
Rapid Response Monitoring Services Inc.
06.2022 - 01.2023
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Youth Mentor
Never Give Up Media Group
02.2002 - 06.2022
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Shared valuable life experiences with youths aged 8 to 17 to promote positive self-esteem and improve social skills.
Health Care Advocate & Quality Assurance Representative
RDI
10.2020 - 02.2022
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Medical Customer Service Representative
Everise
07.2020 - 10.2020
- Completed clerical duties and tasks for clinic administration.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits through telephone.
- Liaised with customers, to better understand customer needs and recommend appropriate solutions.
Education
Human And Social Services
Bryant And Stratton College
Online 02.2026
Medical Administrative Assisting
San Jose Job Corps Center
San Jose, CA09.2020
Skills
- Behavior Support
- Behavioral Skills Development
- Verbal and Written Communication
- Customer Care
- Quality Assurance Controls
- Call Center Operations
- Professional Telephone Demeanor
- Typing Proficiency
- Medical Terminology Knowledge
- Billing and Coding
- Microsoft Software Proficiency
- Operational Requirements
Certification
- Certified CPR
- Certified AED
- Certified Basic Life
- Certified Medical Administrative Assisting
- Certified HIPPA Course
- Certified First Aid
Timeline
Treatment Advocate
Desert Hope Treatment Center
07.2023 - Current
Operations Specialist
Rapid Response Monitoring Services Inc.
06.2022 - 01.2023
Health Care Advocate & Quality Assurance Representative
RDI
10.2020 - 02.2022
Medical Customer Service Representative
Everise
07.2020 - 10.2020
Behavioral Health Associate
Seven Hills Hospital
07.2003 - 02.2023
Youth Mentor
Never Give Up Media Group
02.2002 - 06.2022
Human And Social Services
Bryant And Stratton College
Medical Administrative Assisting
San Jose Job Corps Center
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