Hi, I’m
Blessing Ndulue
Phoenixville,PA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Professional, talented, reliable, and friendly Customer Success Manager with over 10 years of experience in business administration, sales, and marketing. Result-oriented and able to combine strong management skills in providing excellent service. Possesses strong problem-solving skills for finding solutions in both internal and external issues for the benefits of all parties. Human resource management background and familiar with managing employees.
Overview
3
Certificate
10
years of professional experience
Education
State University, Nigeria
Bachelor of Science from Political Science
09.2015
Skills
- CRM Software ( Zendesk)
- Excel
- P&L Management
- Recruitment and Training
- Revenue Growth and Strategies
- Business Development and Administration
- Customer Onboarding and Retention
- Cross-Functional Collaboration
- Effective Communication (Oral and Written)
- Leadership and Team Management
- Retail, Food, and Hospitality Industry Knowledge
- Conflict Resolution
Certification
- Diploma in Sales and Marketing 2010 to Present
- Serve Safe Food Manager 2019 to Present
- Diploma in Project Management 2023 to Present
- Diploma in Fundamentals Of Human Resources 2023 to Present
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Infinito's Pizza Buffet
09.2017 - Current
Director of Store Operations /Customer Success Manager
GODWIN ENTERPRISES
02.2014 - 09.2018
State University
Bachelor of Science from Political Science
- Diploma in Sales and Marketing 2010 to Present
- Serve Safe Food Manager 2019 to Present
- Diploma in Project Management 2023 to Present
- Diploma in Fundamentals Of Human Resources 2023 to Present
Work History
Infinito's Pizza Buffet
General Manager
09.2017 - Current
Job overview
- Motivating staff to achieve their set targets and operational goals by performing regular employee evaluations and appraisal to assist in performance improvement.
- Preparing and presenting daily operations/sales reports for management daily, weekly, and monthly.
- Organizing and supervising all employees and mangers within each shift to ensure smooth and coordinated shift runs.
- Hiring and training new employees and developing new in house managers (Talent Acquisition and Training). Currently have four managers certified, trained, and running shifts. With over 40 employees trained.
- In charge of restaurant hospitality and providing excellent customer service.
- Increasing employee level of productivity by 80% through proper training, employee incentives and competition.
- In charge of placing food & drink orders as well as making sure that food storage follows company health and safety protocols. For example using "First in and First out" method with food storage. This has helped in reducing food waste by 75% and decreasing food cost by 25%.
- In charge of crew and manager scheduling, to meet business needs. Also in charge of payroll.
- Making sure store is clean and organized all equipment up to date and up to standard for food safety and store operation audits .
- Ensuring store stays profitable by monitoring profit and loss system which includes guest count, Daily/Weekly/Monthly sales, food cost, labor, store expenses and making changes where needed. Leading to increased sales and profit of 60% .
GODWIN ENTERPRISES
Director of Store Operations /Customer Success Manager
02.2014 - 09.2018
Job overview
- Created positive customer service oriented programs which helped to increase customer retention rate by 68% which simultaneously increased company's revenue by 58%.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Worked hand in hand with the account department and other department managers to balance the P & L. Also set new profit targets for the next month/quarter.
- Coached sales associates in product specifications, sales incentives, and CRM tools like Zendesk significantly increasing customer satisfaction ratings by 17%.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members .
- Created and implemented B2C strategies, which lead to increase in revenue by 25%, and effectively targeting new markets.
- Launched staff engagement, gender diversity, and cultural programs in addition to robust reporting tools that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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