Blessylou Manglona
Salem,OR
Summary
Dynamic security professional with a proven track record at Turtle Island Protection Services, excelling in incident reporting and conflict resolution. Recognized for enhancing safety protocols and fostering strong relationships with patients, visitors and staff. Committed to maintaining high integrity and reliability while delivering superior customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Security Officer
Turtle Island Protection Services
Salem, OR
09.2024 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Responded swiftly to incidents, maintaining order and assisting affected individuals.
- Assisted in training new security personnel on operational procedures and systems.
- Reported suspicious activities and incidents to management for further investigation.
- Developed strategies for improving security measures based on observed trends and risks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
COVID-19 CARE FORCE
Department Of Homeland Security
Rota, CNMI
08.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Showcased a helpful attitude with respect and friendliness in various situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Specialist
Northern Marianas Assest Acquisition Incorporated
Rota, CNMI
06.2020 - 09.2021
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring timely updates and consistent communication for satisfaction.
- Developed solutions to common customer problems, increasing retention through effective support strategies.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
Education
High School Diploma -
Dr. Rita Hocog Inos JR/SR High School
Rota, CNMI01.2020
Skills
- Report writing
- Incident reporting
- Security guard license
- Detail-oriented
- Superior customer service
- Relationship building and management
- Security screenings
- Conflict resolution techniques
- Conflict de-escalation
- Personnel screening
- High level of integrity
- Work ethic
- Reliability
- Security protocols
- Customer service
- Good communication skills
- Problem resolution
Timeline
Security Officer
Turtle Island Protection Services
09.2024 - Current
COVID-19 CARE FORCE
Department Of Homeland Security
08.2022 - 12.2022
Customer Service Specialist
Northern Marianas Assest Acquisition Incorporated
06.2020 - 09.2021
High School Diploma -
Dr. Rita Hocog Inos JR/SR High School