Blondina Nicolas
West Palm Beach,FL
Summary
Proven Security Officer and Customer Service Representative with a strong background in incident reporting and conflict resolution. Excelled at Allied Universal Security Services by enhancing safety and customer satisfaction. Skilled in report writing and effective communication, consistently prioritized guest safety and service excellence, leading to a safer, more welcoming environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
Zafe Immigration
05.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Science In Biomedical Sciences -
Keiser University
West Palm Beach, FLHigh School Diploma -
Royal Palm High School
Royal Palm Beach Fl05.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Certification
Microsoft Specialist
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
05.2023 - Current
Customer Service Representative
Zafe Immigration
05.2022 - 07.2023
Bachelor Of Science In Biomedical Sciences -
Keiser University
High School Diploma -
Royal Palm High School
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