Blossom Rozario

Led the implementation of an automated claim adjudicating system for policyholders, general users, and healthcare professionals across three releases. Involved in the first release, focusing on the Claim intake process for Members, Health Care Providers, and Banks.

Roles and Responsibilities:

• Gathered High-Level Business Requirements (HILBERs) through client interviews.
• Developed Business Requirement Document (BRD) and Functional Requirements Document (FRD).
• Analyzed cross-functional business processes impacts and conducted feasibility and risk analysis.
• Created high-level and low-level Use Cases using Microsoft Visio.
• Conducted Virtual Meetings with stakeholders, end users, and development teams.
• Facilitated Joint Application Design (JAD) sessions for effective communication.
• Documented requirements, test plans, defects, and change controls in Quality Center.
• Prepared and communicated project status reports and conducted User Acceptance Testing (UAT).

I worked collaboratively with team members and executives to develop projects, actively engaging in team gatherings to share valuable insights and provide suggestions. This fostered a collaborative environment and contributed to a productive work culture, ultimately facilitating the educational success of Austin ISD.

Roles and Responsibilities:

• Conducted thorough research, prepared reports, and created spreadsheets to support decision-making processes.
• Assisted in creating and delivering presentations to stakeholders.
• Handled information requests and maintained confidentiality of sensitive data.
• Planned and coordinated conferences, meetings, and travel arrangements for executives.
• Managed calendars and schedules, ensuring efficient time management.
• Fostered effective relationships with cross-functional departments to facilitate smooth operations.
• Provided training, monitoring, and guidance to other clerical staff as needed.
• Fulfilled purchasing requirements by researching items, obtaining price quotes, and entering information into university systems.
• Improved communication between departments by organizing and facilitating regular team meetings and conferences.
• Demonstrated familiarity with job descriptions and contributed to HR-related tasks as required.