Blu Webb
Saginaw
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Center Supervisor
CSL Plasma
11.2022 - Current
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
Group Leader
CSL Plasma
07.2020 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Delegated tasks strategically and monitored progress for timely completion.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Monitored team performance to identify productivity improvement opportunities.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Reception Technician
CSL Plasma
04.2018 - 07.2020
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Medical Assistance Certification - Medical Assisting
Dorsey College
Sagianw, MI01.2018
High School Diploma -
Penn Foster
Saginaw, MI01.2017
Skills
- Operations Management
- Process Improvement
- Staff Management
- Schedule Development
- Expectation Setting
- [Software] Experience
- Goal-Oriented
- Training and Mentoring
- Policy Enforcement
Timeline
Center Supervisor
CSL Plasma
11.2022 - Current
Group Leader
CSL Plasma
07.2020 - 11.2022
Reception Technician
CSL Plasma
04.2018 - 07.2020
Medical Assistance Certification - Medical Assisting
Dorsey College
High School Diploma -
Penn Foster
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