Summary
Work History
Education
Skills
Timeline
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Morgan Graham

Des Moines,IA

Summary

Professional in center management with comprehensive background in overseeing daily operations and optimizing workflow. Known for fostering collaborative environment and driving team success. Reliable in adapting to changing demands and implementing effective solutions to meet organizational goals. Professional with strong background in team leadership and operational management. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in conflict resolution, process optimization, and maintaining high standards. Known for reliability and strong focus on achieving organizational goals.

Work History

Center supervisor

Biolife Plasma Services
10 2022 - Current
  • Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
  • Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
  • Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
  • Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
  • Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.

Training Support Specialist

Biolife Plasma Services
03 2021 - 10 2022
  • Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
  • Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Enhanced onboarding experience for new hires with structured training program that accelerated their time to productivity.

Center Supervisor

Biolife Plasma Services
03 2020 - 03 2021

Quality Lead Technician

Biolife Plasma Services
11 2018 - 03 2020
  • Established clear communication channels between various departments involved in the production process for efficient information exchange regarding quality matters.
  • Served as a subject matter expert on quality-related matters, providing guidance and support across the organization when needed.
  • Supported continuous improvement initiatives by collaborating with cross-functional teams to identify areas for improvement and implementing solutions.
  • Ensured compliance with industry standards and regulations by conducting regular audits and addressing any non-conformances promptly.

Senior Plasma Center Technician

Biolife Plasma Services
08 2016 - 11 2018
  • Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
  • Provided exceptional customer service to donors during pre-donation evaluation, donation process, and post-donation care.
  • Aided in the achievement of center goals by participating in strategic planning sessions and offering valuable insights based on firsthand experience.
  • Mitigated the risk of adverse reactions by closely monitoring donors throughout the entire donation process for any potential issues or complications.
  • Increased staff competency by developing comprehensive training programs and providing ongoing mentorship.
  • Streamlined donor registration process through meticulous record-keeping and database management.

Training Coordinator

Biomat U S A
06 2013 - 08 2016
  • Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
  • Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.

Semi Truck Driver

CRST Expedited
07 2012 - 06 2013
  • Handled emergency situations calmly and effectively while keeping safety as the top priority for both self and others on the road.
  • Communicated effectively with customers upon arrival at delivery sites, ensuring smooth handover of shipments while adhering to company protocols.
  • Collaborated with dispatch team to determine best routes, taking into account weather conditions, road closures, or other potential delays to ensure on-time deliveries.
  • Maintained compliance with federal regulations by accurately logging hours of service, rest breaks, and mileage in electronic logbooks.
  • Promoted a positive company image by presenting a professional appearance and demeanor when interacting with customers or other drivers during stops or layovers.

Education

Certificate - CDL

Kirkwood Community College
06.2012

Diploma - General Education

East High School
06.2005

Skills

  • Strategic planning
  • Training and mentoring
  • Staff Management
  • Team Building
  • Operations management
  • Documentation and control
  • Workflow planning
  • Equipment calibration
  • Corrective actions
  • Planning and Coordination
  • Data Entry
  • Organization and Time Management
  • PPE Compliance
  • First Aid/CPR
  • Commercial driving
  • GPS and route planning

Timeline

Center supervisor

Biolife Plasma Services
10 2022 - Current

Training Support Specialist

Biolife Plasma Services
03 2021 - 10 2022

Center Supervisor

Biolife Plasma Services
03 2020 - 03 2021

Quality Lead Technician

Biolife Plasma Services
11 2018 - 03 2020

Senior Plasma Center Technician

Biolife Plasma Services
08 2016 - 11 2018

Training Coordinator

Biomat U S A
06 2013 - 08 2016

Semi Truck Driver

CRST Expedited
07 2012 - 06 2013

Certificate - CDL

Kirkwood Community College

Diploma - General Education

East High School

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Morgan Graham