Bluestone Kirsten
Aberdeen,SD
Summary
Dynamic Admissions Specialist with a proven track record at Avera St. Luke's Hospital, excelling in application processing and client relations. Recognized for enhancing patient outreach and streamlining scheduling, while demonstrating exceptional flexibility and attention to detail. Committed to fostering collaboration and providing emotional support to ensure a seamless admissions experience.
Overview
4
4
years of professional experience
Work History
Admissions Specialist
Avera St. Luke's Hospital
02.2025 - Current
- Assisted with processing patient applications and admissions documentation.
- Provided support in coordinating patient outreach and communication efforts.
- Maintained accurate records using electronic health record systems.
- Collaborated with healthcare staff to facilitate smooth admissions processes.
- Educated patients on available services and programs during intake sessions.
- Streamlined appointment scheduling for new patients to enhance efficiency.
- Participated in training sessions to improve knowledge of hospital policies and procedures.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Completed admissions duties with timeliness and accuracy.
- Performed filing, billing and routing messages to appropriate people for office of [Number].
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Answered phones, called prospects and handled initial email contacts for applicants to [Type] program.
Patient Navigator, Medical Receptionist
South Dakota Urban Indian Health
10.2021 - 06.2024
- Coordinated patient care plans, ensuring seamless communication among healthcare providers.
- Assisted patients in navigating insurance and financial assistance options for treatment access.
- Educated patients about available resources, enhancing their understanding of healthcare services.
- Streamlined appointment scheduling processes, reducing wait times for patient consultations.
- Trained new staff on navigation processes, fostering a culture of teamwork and knowledge sharing.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Educated patients on insurance and healthcare plans.
- Organized patient schedules and assisted in planning transportation and payments.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Handled insurance verification and pre-authorization requests effectively.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Rapid City Central High School
Rapid City, SD05-1985
Skills
- Flexibility
- Application processing
- Student support
- Tactfulness
- Administrative support
- Admissions requirement
- Collaboration
- Medical admissions processes
- Client relations
- Computer literacy
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Relationship building
- Emotional support
- Conflict resolution
Timeline
Admissions Specialist
Avera St. Luke's Hospital
02.2025 - Current
Patient Navigator, Medical Receptionist
South Dakota Urban Indian Health
10.2021 - 06.2024
High School Diploma -
Rapid City Central High School