BO HUFFMAN
Kansas City,MO
Summary
Experienced account representative dedicated to delivering quality interactions and building lasting relationships by understanding the needs and desires of individual customers. Creates positive experiences with strong communication that benefits customers, and results in increased sales. Encourages feedback of all forms to continue to grow and deliver value. You could describe me as driven, adaptable, proactive and uplifting.
Overview
8
8
years of professional experience
Work History
Personal Account Representative
Cyndi Davidson State Farm
Smithville, MO
08.2021 - Current
- Provide customer evaluations through calls, emails and texts.
- Conduct comprehensive policy reviews to enhance understanding of products, and ensure customer retention rates.
- Fulfill customer service requests in a timely manner.
- Exceed personal and agency sales targets to support eligibility for various nationwide awards on a yearly basis.
- Strategically cross-sell products to provide added value.
- Support agency expansion from two to three branches.
- Build and maintain community relations to grow a referral network.
- Provide in-depth training to new employees.
- Develop daily and weekly reports that capture sales performance.
- Contribute to regular status meetings.
Sales Representative
Eddie Bauer
Columbia, MO
05.2019 - 09.2019
- Provided a positive service to customers in store while creating sales and managing inventory.
Recruiting Assistant
Mizzou Football
Columbia, Missouri
05.2018 - 08.2018
- Evaluated player footage to foster recruitment decisions, and provided onsite support to coaching staff.
Education
Bachelor of Science - Sports Management
University of Missouri-Columbia
Columbia, MO05.2021
Skills
- Organizes and manages priorities
- Self-motivated
- Proficient in ECRM (Salesforce)
- Experienced in Microsoft Office Suite
- Transparent communicator
- Collaborator and people manager
- Cold calling
- Objection handling
Timeline
Personal Account Representative
Cyndi Davidson State Farm
08.2021 - Current
Sales Representative
Eddie Bauer
05.2019 - 09.2019
Recruiting Assistant
Mizzou Football
05.2018 - 08.2018
Bachelor of Science - Sports Management
University of Missouri-Columbia