Bo Rodeback
Spanish Fork,UT
Summary
My goal is to become associated with a company where I can utilize my skills and gain experience while enhancing the company’s productivity and reputation. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
14
14
years of professional experience
Work History
Warranty Representative
Flagship Homes
09.2017 - Current
- Started as a warranty representative working on homes/flaws missed throughout construction as well as many other repairs
- Moved to NHO team (New Home Orientation) both this line and above were the first 2.5 years
- Made Warranty Team Lead/Supervisor and still remain in role currently
- Consistently working to improve the flow and feel of the Homeowners portal that I took lead on implementing
- Dealing with homeowners in escalated situations to further assist with difficult situations
- Implemented Homeowner Portal software for a better user experience (homeowner & in house rep) Help desk role when users needed assistance troubleshooting issues with the site, providing guidance to optimize the sites use on certain browsers, platforms etc
- Secondary role dealing with the “Start” process, starting home after permit is pulled, coordinating with excavator and foundation team to get homes started vertical
- Performed overhaul on with Buildpro software, making process easier to manage, easier to follow, easier to read etc.
Ancestry
07.2016 - 09.2017
- Online, phone and email support, providing assistance with Ancestry website navigation, problems and best methods of use as well as computer diagnosis for potential problems running site properly
- Worked in WFM (Workforce Management)/help desk Was trained and moved to escalations team within first 6 months
Progrexion
01.2016 - 07.2016
- Helping clients achieve credit worthiness by getting them enrolled in a credit repair program
Western States Mechanical
05.2015 - 01.2016
- Reading plans to sufficiently and correctly install mechanical equipment in proper locations
- Working with a team and at times solo on different plumbing/HVAC duties.
USSynthetic
06.2013 - 05.2015
- Working in a flow cell alongside team members to reach common goals
- Learned entire 8 step process and became interchangeable in many roles.
Liberty Safe
01.2012 - 01.2013
- Started washing safes for powder coating, moved up in manufacturing line to Logos and QA.
Diamondback Manufacturing
01.2011 - 01.2012
- Prepping Window well covers and other objects to be powder coated, powder coating.
Lift Operator
Canyons Mountain Resort
01.2010 - 01.2011
- Helping guests on and off lifts in a safe manor.
Education
High School Diploma -
Cybersec+ bootcamp through U of U (June-Nov ’23) -
University of Utah Bootcamp - Cybersecurity CompTIA Sec -
Enrolling in WGU: Bachelors in Cybersecurity in 2024 -
WGU
Skills
- Work well in team and solo environment
- CyberSec
- Help Desk experience
- PC Construction and repair
- Mid-Level proficiency with Xcode and other coding platforms
- Very Quick learner
- Analytical Thinking
- Customer Service
- Project Planning
- Data Management
- Organization and Time Management
- Maintenance & Repair
- Organizational Skills
- Friendly, Positive Attitude
- Networking
- Recordkeeping
- Leadership
- Communication
- Microsoft Office
Timeline
Warranty Representative
Flagship Homes
09.2017 - Current
Ancestry
07.2016 - 09.2017
Progrexion
01.2016 - 07.2016
Western States Mechanical
05.2015 - 01.2016
USSynthetic
06.2013 - 05.2015
Liberty Safe
01.2012 - 01.2013
Diamondback Manufacturing
01.2011 - 01.2012
Lift Operator
Canyons Mountain Resort
01.2010 - 01.2011
High School Diploma -
Cybersec+ bootcamp through U of U (June-Nov ’23) -
University of Utah Bootcamp - Cybersecurity CompTIA Sec -
Enrolling in WGU: Bachelors in Cybersecurity in 2024 -
WGU
References
- Corey Mac, 801-602-8561
- Brandon Webb, 801-864-8930
- Ben Ferry, 435-720-7104
References
- Corey Mac, 801-602-8561
- Brandon Webb, 801-864-8930
- Ben Ferry, 435-720-7104