Morgan Underwood
Albion,IN
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Forest River-Cedar Creek, adept in Warranty Administration and fostering teamwork. Streamlined warranty processes and mentored teams for improved productivity, achieving significant reductions in turnaround times and fostering a culture of continuous improvement and collaboration.
Overview
13
13
years of professional experience
Work History
Warranty Representative
Forest River-Cedar Creek
Topeka, IN
01.2019 - Current
- Streamlined warranty claim processing, reducing turnaround time for customers.
- Maintained detailed records of all warranty claims, facilitating efficient tracking and reporting.
- Managed high volume of incoming warranty inquiries, maintaining organization and efficiency.
- Enhanced company reputation with thorough investigation of product issues and prompt resolutions.
- Processed warranty claims for timely reimbursements, resulting in increased customer loyalty.
- Established strong relationships with vendors to expedite replacement parts or services needed for claim resolution.
- Developed comprehensive understanding of warranty policies, ensuring accurate information was provided to customers.
- Handled escalated customer complaints regarding warranties, working towards mutually beneficial resolutions.
- Negotiated favorable outcomes for both customers and the company during disputes over warranty coverage.
- Trained new Warranty Representatives on company policies and procedures, enhancing team performance.
Production / Group Lead
TI Automotive Systems
Ligonier, IN
10.2011 - 11.2018
- Improved production efficiency by implementing lean manufacturing techniques and process improvements.
- Coordinated cross-functional teams to achieve project goals on time and within budget constraints.
- Conducted regular performance evaluations, providing constructive feedback for continuous employee growth.
- Drove innovation within the team by encouraging creative thinking and supporting the implementation of new ideas for process improvements.
- Streamlined workflow processes, reducing downtime and increasing overall output.
- Mentored team members for skill development, resulting in enhanced productivity and job satisfaction.
- Enhanced communication among team members, fostering a collaborative work environment that increased productivity.
- Managed daily production schedules, ensuring timely completion of projects and meeting customer demands.
- Collaborated with other departments to create a seamless end-to-end supply chain process, enhancing overall company efficiency.
Education
Central Noble High School
Albion, In05.2005
Skills
- Data entry proficiency
- Technical knowledge
- Complaint Handling
- Product Inspection
- Customer satisfaction measurement
- Product expertise
- Warranty Administration
- Microsoft Office
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Organizing and Prioritizing Work
- Critical Thinking
- Active Listening
- Decision-Making
- Documentation skills
- Data Entry
Timeline
Warranty Representative
Forest River-Cedar Creek
01.2019 - Current
Production / Group Lead
TI Automotive Systems
10.2011 - 11.2018
Central Noble High School