Colby Wilson
Lago Vista
Summary
Warranty Representative at Ashton Woods Homes with extensive experience in warranty management and issue resolution. Demonstrated expertise in subcontractor coordination and quality control, ensuring adherence to company standards. Proven ability to collaborate with vendors to deliver projects on time and within scope. Strong skills in client communication and problem-solving, resulting in improved homeowner satisfaction and enhanced company reputation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warranty Representative
Ashton Woods Homes
Austin
02.2021 - 01.2026
- Managed post-construction warranty operations across multiple active communities, working directly in the field with construction trades and project managers
- Conducted on-site home walkthroughs and inspections to identify construction deficiencies, verify workmanship, and confirm compliance with company quality standards
- Reviewed and interpreted construction plans, specifications, selection reports, and purchasing orders to ensure correct materials, installations, and scope of work
- Coordinated, scheduled, and monitored subcontractor work, holding trades accountable for workmanship issues and contractual obligations, while verifying corrective work was completed properly, on schedule, and within budget, before homeowner turnover
- Served as primary face to face point of contact for homeowners, addressing construction concerns, explaining repairs and processes, and managing expectations throughout the warranty process
- Completed quality control inspections to ensure finished homes matched approved selections and constructions documents prior to closing
- Documented deficiencies, corrective actions, and completed work to support project tracking, cost control, and construction records
- Functioned as a field based problem solver, often bridging communication between homeowners and the construction team to resolve issues efficiently
- Construction
Metal Fabrication Technician
512 Supply & Fabrication
Leander
10.2020 - 02.2021
- Fabricated custom metal products including decorative art pieces and fire pits using MIG welding and CNC plasma cutting
- Produced custom steel lintels and architectural arches to specification for residential construction projects
- Ensured dimensional accuracy and quality control for architectural and structural components
- Loaded, transported and delivered fabricated steel to job sites per build schedules
- Metal Fabrication
Low Voltage Field Technician
Core Concept Technology Inc.
Denver
02.2020 - 10.2020
- Performed on site upgrades of existing wired and wireless network systems, replacing outdated infrastructure with new equipment in active facilities
- Conducted field surveys and installed wireless access points, switches, and network hardware to improve coverage and system performance
- Pulled, routed, labeled, terminated, and tested copper and fiber cabling, including installation of cable pathways and supports
- Terminated and tested patch panels, RJ-45 connections and network endpoints to ensure reliable system operation
- Worked hands on in ceilings, equipment rooms, and job sites, supporting small crews and functioning as the construction focused field technician on projects
General Contractor
Silver Creek Exterior and Construction
Leander
10.2019 - 02.2020
- Prospected and secured residential roofing projects by identifying leads and engaging homeowner directly, driving new business growth
- Managed full project lifecycle from contract signing to job completion, ensuring quality, timelines, and client satisfaction
- Earned commission based revenue by independently closing sales and overseeing on site operations, demonstrating entrepreneurial drive and accountability
Commercial Superintendent
Cody Pools
Austin
10.2018 - 10.2019
- Oversaw commercial construction projects, ensuring deadlines, budgets and quality standards were met
- Managed crews, subcontractors, and vendors, coordinating schedules and resources to maximize efficiency and maintain smooth operations
- Implemented project plans and safety protocols, reducing delays and maintaining compliance with industry regulations
- Monitored progress and resolved on site issues, proactively troubleshooting to keep projects on track and clients satisfied
Data Management and Quality Control-IT
MSB Consulting
Austin
04.2016 - 10.2018
- Developed and implemented SQL code for an online documentation tool (X Logs) to advance services offered to clients
- Responsible for testing newly developed code to ensure a quality product can be released onto the online tool for clients
- Communicate with developers and engineers on newly discovered issues and prioritizing those problems in regards to budget, time of year, and the projected time to develop, test and release the updated tool
Client Service Technician
MSB Consulting
Austin
12.2017 - 04.2018
- Assisted clients by phone or through our online chat portal with issues using our documentation tool
- Providing real-time support and using innovative solutions to problem solve
- Time management and customer service skills to delight clients while solving their technical issues
Claims Processor
MSB Consulting
Austin
06.2017 - 12.2017
- Effectively and efficiently manage a large amount of paper documentation and enter into a database while maintaining a high degree of accuracy
- Led claims processors through meetings to gain knowledge about the Medicaid to Schools Program in order for districts to accurately receive what they are entitled to
Mover/Truck Driver
Lighting Movers
05.2014 - 08.2016
- Driving experience with 18ft and 24ft box trailers
- Managed a single crew of three movers, responsible for residential and commercial moves across the state
- Completed tasks quickly while ensuring the safety and quality of customer belongings while being direct and upfront with the customer about any damaged items or issues involved with the move
Education
College Station, Texas - Political Science
Texas A&M University
College Station, TexasCorsicana, Texas - General Studies
Navarro Junior College
Corsicana, TexasSkills
- Schedule & Timeline Control
- Subcontractor & Trade Coordination
- Budget Tracking & Cost Awareness
- On-Site Supervision & Field Leadership
- Quality Control, Inspections & Punch Lists
- Warranty Management & Issue Resolution
- Safety Compliance (OSHA Standards)
- Client and Homeowner Communication/Expectation Management
- Collaborative Problem Solving & Conflict Resolution Blueprint & Plan Reading
- Construction Software & Reporting (Dynamic Builder, Excel, Outlook)
Certification
- Proficient in Dynamic Builder
- Excel
- Word
- Outlook
- OSHA 10 Certified
- Aerial/Boom Lift Certified
- Mist WiFi Certification
- Mist Location Certification
References
References available upon request.
Timeline
Warranty Representative
Ashton Woods Homes
02.2021 - 01.2026
Metal Fabrication Technician
512 Supply & Fabrication
10.2020 - 02.2021
Low Voltage Field Technician
Core Concept Technology Inc.
02.2020 - 10.2020
General Contractor
Silver Creek Exterior and Construction
10.2019 - 02.2020
Commercial Superintendent
Cody Pools
10.2018 - 10.2019
Client Service Technician
MSB Consulting
12.2017 - 04.2018
Claims Processor
MSB Consulting
06.2017 - 12.2017
Data Management and Quality Control-IT
MSB Consulting
04.2016 - 10.2018
Mover/Truck Driver
Lighting Movers
05.2014 - 08.2016
College Station, Texas - Political Science
Texas A&M University
Corsicana, Texas - General Studies
Navarro Junior College