BO WADE
Rocky Mount,US
Summary
Dynamic IT Support Specialist with 2 years of experience enhancing organizational operations through effective client support. Skilled in Manufacturing Execution Systems and Enterprise environments. Recognized for quickly resolving issues and facilitating seamless technology integration, demonstrating strong problem-solving and communication skills essential for fostering positive employee relations and supporting better business practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Level 3 IT Support Technician
Cummins
03.2022 - Current
- Led a cross-functional team in the successful execution of 5.0 CMI Environment for business production, coordinating efforts across development, testing, and deployment phases, ensuring timely delivery, adherence to quality standards, and alignment with business objectives.
- Provided streamlining repair processes and updating procedures to ensure consistency in support action
- Assisted in technical information to non-technical people to help them understand the issue and solution
- Engaged in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software
Inventory Associate
Food Lion
09.2016 - 03.2022
- Ensured timely product availability and assisted customers, demonstrating strong interpersonal skills and a commitment to meeting needs
- Managed inventory space effectively, showcasing attention to detail and the ability to maintain an organized environment
- Worked closely with team members to optimize inventory processes
Education
Bachelor of Science - Information Technology Management
Western Governors University
Murray, UT01.2026
Associate of Applied Science - Computer Engineering Technology
Nash Community College
Rocky Mount, NC01.2022
Skills
- Data Entry
- Customer Service Expert
- Project organization
- Problem resolution
- Adaptability
- MS Office
Certification
CompTIA Project+ Certified
Accomplishments
- Product Development: Worked on scalability and optimization of production environment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Project Management: Coordinated with third-party development team on engineering and professional service activities and tasks.
- CMI 5.x Upgrade: Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
References
References available upon request
Timeline
Level 3 IT Support Technician
Cummins
03.2022 - Current
Inventory Associate
Food Lion
09.2016 - 03.2022
Associate of Applied Science - Computer Engineering Technology
Nash Community College
CompTIA Project+ Certified
Bachelor of Science - Information Technology Management
Western Governors University
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