Rashieta Johnson
Rocky Mount,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
CSR/Chat Support Representative
CashoutKingz Online Gaming
Rocky Mount, NC
07.2022 - 06.2024
- Gathered feedback from customers regarding products and services.
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Handled customer inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Followed up with customers to ensure their satisfaction.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Technical Support Advisor
Conduent
Work from Home
07.2018 - 10.2018
- Assisted customers, and resolved their technical/application problems
- Managed escalated issues, and routed them to the appropriate resources where appropriate
- Promoted and processed sales for Apple hardware, software and services
- Offered and registered customers information into Apple databases.
Housekeeper/Guest Services
Courtyard by Marriott
Rocky Mount, NC
02.2017 - 08.2017
- Kept facilities and common areas clean and maintained
- Vacuumed, swept, and mopped floors
- Cleaned and stocked restrooms
- Cleaned up spills with appropriate equipment
- Notified managers of necessary repairs
- Collected and disposed of trash
- Assist guests when necessary
- Kept linen room stocked
- Properly cleaned upholstered furniture
- Registered & processed guest and to their assigned rooms
- Accommodate guest requests
- Communicated with hotel staff on the status of guest rooms.
Office Assistant
Action Staffing
Rocky Mount, NC
12.2011 - 10.2014
- Handled incoming calls and other communications
- Managed filing system
- Recorded information as needed
- Greeted clients and visitors as needed
- Updated paperwork, maintained documents and word processing
- Helped organize and maintain office common areas
- Performed general office clerk duties and errands
- Coordinated events as necessary
- Maintained supply inventory
- Maintained office equipment as needed
- Aid with client reception as needed
- Experienced as a virtual assistant
- Created, maintained, and entered information into databases.
Inbound Sales Representative
Centurylink
Tarboro, NC
06.2013 - 10.2013
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
- Identified customers’ needs, clarified information, researched every issue and provided solutions and/or alternatives
- Seized the opportunity to upsell products when they arise.
Education
HS Diploma -
Nash Central High School
ROCKY MOUNT06.2011
Skills
- Customer support
- Call center
- Office environments
- Technical support
- Sales
- Customer service
- Relationship-building
- Problem-solving
- Tact
- Diplomacy
- Data Entry
- Customer Education
- Professional telephone demeanor
- Typing proficiency
References
References available upon request.
Timeline
CSR/Chat Support Representative
CashoutKingz Online Gaming
07.2022 - 06.2024
Technical Support Advisor
Conduent
07.2018 - 10.2018
Housekeeper/Guest Services
Courtyard by Marriott
02.2017 - 08.2017
Inbound Sales Representative
Centurylink
06.2013 - 10.2013
Office Assistant
Action Staffing
12.2011 - 10.2014
HS Diploma -
Nash Central High School
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