Boaz Dew
Wilson,NC
Summary
Experienced Customer Service Professional with over 6+ years of Experience. Dedicated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Reliable candidate ready to take on challenges in a position using my problem-solving techniques. Willing to take on any task to support the team and help the business succeed.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield
Durham, NC
03.2022 - Current
- Delivered fast and friendly service regarding questions and service complaints
- Managed customer calls efficiently in a fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction
- Provide Health Care Insurance to subscribers with different plans within the State Health Plan
- Assist subscribers with claims received at a facility for certain procedures
- Advise Health Care benefits for in network and out of network facilities
Agent Trainee (Telesales)
Guidewell Florida Blue Insurance
10.2019 - 01.2022
- Generate Customer sales qualified inbound outbound opportunities based on client expectations
- Respond to customers inquiries regarding product offerings
- Helped customers select appropriate health solutions by identifying and overcoming buying obstacles
- Followed complaints, sales scripts, and compliance procedures
- Research and resolved disputes and problems within established guidelines
Mortgage Loan Specialist
IBM
RTP, North Carolina
07.2016 - 08.2019
- As a Delinquent Mortgage Servicer, I managed loans and collected mortgage payments including fees customers had accessed
- Dealing with the ability to discuss and come up with solutions for borrowers to budget their finances and bring them out of financial hardships
- Communicated with customers throughout the loan process, assisting with questions and explaining any additional requirements
- Assisted customers in choosing a proper loan program to suit financial needs
- Inbound and Outbound Calls
- Maintained90% or above QA scores
- Great communication and relationship building with customers
- Met Monthly call center goals
- (Delinquency Management)
Education
High School Diploma - undefined
James B Hunt High School
Wilson, North Carolina06.2014
Skills
- Verbal and Written Communication
- Data Entry Navigating Multiple Screens
- Microsoft Expert Problem resolution Documentation Data entry Relationship building Calm demeanor Positive and professional Account Monitoring
- Great with De-escalating situations with customers at hand
Timeline
Customer Service Representative
Blue Cross Blue Shield
03.2022 - Current
Agent Trainee (Telesales)
Guidewell Florida Blue Insurance
10.2019 - 01.2022
Mortgage Loan Specialist
IBM
07.2016 - 08.2019
High School Diploma - undefined
James B Hunt High School