Bob Hahn
Lancaster,PA
Summary
Dynamic sales professional with a proven track record of building a $2 million account base at Phillips Office Solutions and consistently exceeding sales targets. Skilled in fostering strong client relationships and identifying new business opportunities. Excels in customer service, demonstrating exceptional interpersonal skills. Active community participant, enhancing team and client engagement through leadership in various local organizations.
Overview
35
35
years of professional experience
Work History
Optician
Eyeland
01.2019 - 11.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optician
Rebman Eyecare
06.2016 - 12.2018
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Sales Associate/Designer
Buck Home (David Lyall Design)
12.2014 - 05.2016
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
Fine Clothing Sales
TMB
05.2011 - 11.2014
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Developed loyal customer base by providing excellent customer service.
- Marked suits and slacks for tailoring and measured for custom shirts
Outside Sales Representative
Office Basics
06.2008 - 04.2011
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Financial Specialist
Wells Fargo
04.2005 - 05.2008
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Negotiated favorable terms for loan applications on behalf of clients, securing more attractive interest rates or repayment schedules.
- Provided exceptional customer service, fostering trust and loyalty among existing clients.
- Evaluated creditworthiness of potential borrowers, minimizing default risks while promoting responsible lending practices.
Outside Sales Representative
Phillips Office Solutions
02.2000 - 03.2005
- Built a 2 million dollar account base in Lancaster County within 3 years.
- Worked into the top 20% of reps in sales volume and gross profit $ while continuing to maintain the highest GP% of my peers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently. A member of the 'President's Club' every year.
Outside Sales Representative
The Office Works/ US Office Products
06.1988 - 01.2000
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Outside Sales Representative
ACM Company
02.1986 - 05.1988
- Made largest sale to date for company with Transwall furniture systems to Sico Company in Mount Joy.
- Established new accounts through cold calling and personal visits to potential customers selling office machines and furniture.
Education
Bachelor of Arts - Music And Advertising
Pennsylvania State University
University Park, PA01-1985
Skills
- I served as president of church councils and the Lancaster Opera Company Association in which I performed and published a monthly newsletter I've directed church choirs
- I have sung for churches special music and ceremonies and currently I sing with the Lancaster Symphony
- I served the United Way as an account executive and as a Relay for Life and Day of Caring chairperson
- I am a fitness oriented daily gym goer, past instructor for Cycling and a runner
- I excel at customer service with personality
Timeline
Optician
Eyeland
01.2019 - 11.2020
Optician
Rebman Eyecare
06.2016 - 12.2018
Sales Associate/Designer
Buck Home (David Lyall Design)
12.2014 - 05.2016
Fine Clothing Sales
TMB
05.2011 - 11.2014
Outside Sales Representative
Office Basics
06.2008 - 04.2011
Financial Specialist
Wells Fargo
04.2005 - 05.2008
Outside Sales Representative
Phillips Office Solutions
02.2000 - 03.2005
Outside Sales Representative
The Office Works/ US Office Products
06.1988 - 01.2000
Outside Sales Representative
ACM Company
02.1986 - 05.1988
Bachelor of Arts - Music And Advertising
Pennsylvania State University
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