Bob Schonebeck

• Consulted with clients to assess their insurance needs and recommend suitable policies.
• Developed and maintained strong client relationships through regular communication and support.
• Educated clients on policy options, coverage details, and claims processes effectively.

Sales Consultant | Fox Buick GMC

• Served as a trusted advisor to customers, identifying their needs and matching them with the right Buick or GMC vehicle.
• Maintained a positive, professional approach to deliver a high-quality dealership experience.
• Followed up with customers after sales to ensure satisfaction and encourage repeat business.
• Handled inquiries, test drives, and purchase negotiations with professionalism and integrity

• Provided a consultative, no-pressure sales experience in line with Saturn’s customer-first philosophy.
• Guided customers through the full vehicle purchase process — from needs assessment and product demonstration to financing and delivery.
• Built trust and long-term relationships with clients through transparency, professionalism, and attentive follow-up.
• Consistently met or exceeded monthly sales goals while maintaining high customer satisfaction ratings.
• Collaborated closely with management, service, and finance teams to ensure seamless customer experiences and repeat business.
• Maintained up-to-date knowledge of all Saturn models, features, and promotional programs to effectively communicate product value and performance.

• Served as the primary point of contact between customers and the service department, ensuring a smooth and transparent repair and maintenance process.
• Accurately documented customer concerns, prepared repair orders, and communicated vehicle issues and recommended services in an easy-to-understand manner.
• Coordinated with technicians to ensure timely and efficient completion of work, maintaining consistent updates to customers throughout the process.
• Delivered outstanding customer service by building trust, resolving issues promptly, and ensuring complete satisfaction upon vehicle delivery.
• Managed scheduling, estimates, warranty claims, and repair authorizations while adhering to dealership and manufacturer standards.
• Met or exceeded department performance goals for customer satisfaction (CSI) and service revenue through effective communication and follow-up.
• Maintained detailed knowledge of manufacturer service programs, recalls, and maintenance requirements to provide accurate and value-driven recommendations.

• Directed daily operations of the automotive service and retail department, overseeing sales, staffing, scheduling, and customer service performance.
• Supervised and trained a team of technicians and sales associates to deliver high-quality vehicle services and maximize productivity.
• Managed inventory control, vendor relationships, and product ordering to maintain optimal stock levels and minimize costs.
• Drove sales growth by implementing effective merchandising, service promotions, and cross-selling strategies.
• Ensured compliance with Walmart’s operational standards, safety protocols, and environmental regulations.
• Delivered top-tier customer satisfaction by maintaining fast, accurate, and professional service experiences.
• Analyzed department performance metrics, budgets, and profitability reports to identify improvement opportunities and achieve financial goals.