Robert zaharias
Inkom,Idaho
Summary
Experienced Mining Product Support Sales Specialist skilled in consultative selling strategies and customer relationship management. Known for delivering compelling product presentations and achieving year-over-year growth through effective problem-solving and communication.
Dynamic Mining Product Support Sales Specialist with expertise in consultative selling, driving sales growth, and enhancing customer satisfaction. Proven ability to resolve client conflicts and deliver impactful sales presentations.
Overview
22
22
years of professional experience
Work History
Mining Product Support Sales Specialist
Western States Equipment Company
Meridian, ID
03.2005 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Delivered comprehensive product presentations, demonstrating features and benefits effectively.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Proven year over year growth results.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
Service Writer
Western States Equipment Company
Meridian, ID
03.2007 - 2015
- Processed customer service requests efficiently to enhance satisfaction and support operational workflow.
- Coordinated communication between customers and technicians to ensure timely service delivery.
- Managed parts inventory using company software, maintaining accuracy in stock levels for repairs.
- Assisted customers in identifying equipment issues, providing detailed descriptions for technicians' reviews.
- Built estimates for large mining rebuilds on various equipment ranging from diesel haul trucks to hydraulic mining shovels.
- estimated and managed costs on each project by consistent communication with the supervisors and technicians
Supervisor
Western States Equipment Company
Pocatello, ID
03.2005 - 03.2007
- Supervised daily operations ensuring adherence to safety protocols and operational standards.
- Trained and mentored new team members on equipment handling and maintenance and safety procedures.
- Coordinated workflow schedules to optimize productivity and minimize downtime across departments.
- Implemented process improvements that enhanced efficiency in equipment utilization and service delivery
- Supervised heavy equipment repair technicians in a Caterpillar mining production shop.
- Made critical decisions on hiring and disciplinary actions.
- Built and maintained repair schedules according to customer needs.
Mining Hydraulic Technician
Western States Equipment Company
Pocatello, ID
03.2004 - 03.2005
- Diagnosed hydraulic system issues using advanced testing equipment.
- Performed routine maintenance on hydraulic machinery to ensure optimal operation.
- Assisted in troubleshooting and repairing hydraulic components under supervision.
- Collaborated with team members to enhance safety protocols during equipment handling.
- Rebuilt mining hydraulic components. Pumps,motors,cylinders, and control valves.
Education
High School Diploma -
Declo High School
Declo, ID05-1994
Mining Practioner Certification - Mining Engineering
South Dakota School of Mines
South Dakota06-2025
CESP - Certified Equipment Support Professional
AEMP
Washington, DC04-2019
Certified GET Expert - Caterpillar Wear Parts
Caterpillar
Peoria, IL10-2018
Skills
- Relationship building
- Consultative selling strategies
- Mining fleet management expert
- Hydraulic Mining shovel management
- Mining technician Management
- Client conflict resolution
- Technical Caterpillar expertise
- Phosphate mining techniques and hard rock,
- Sales presentations
Timeline
Service Writer
Western States Equipment Company
03.2007 - 2015
Mining Product Support Sales Specialist
Western States Equipment Company
03.2005 - Current
Supervisor
Western States Equipment Company
03.2005 - 03.2007
Mining Hydraulic Technician
Western States Equipment Company
03.2004 - 03.2005
Mining Practioner Certification - Mining Engineering
South Dakota School of Mines
High School Diploma -
Declo High School
CESP - Certified Equipment Support Professional
AEMP
Certified GET Expert - Caterpillar Wear Parts
Caterpillar