Boba Vukcevic
Ballwin,MO
Summary
Experienced clinical pharmacy professional with 15+ years of supporting pharmacy operations, provider communications, and web/portal-based workflows in PBM and hospital settings. Strengths include provider enrollment and onboarding via the UAC portal, provider relations and escalation management, prior authorization and clinical review, billing/reimbursement coordination, and web application support. Recognized for high-quality service, timely issue resolution, and building effective provider relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Certified Pharmacy Technician
Primetherapeutics/Magellanrx
St Louis
04.2010 - Current
- Serve as primary provider-facing contact for clinical authorizations and PBM policy interpretation; communicate determinations to prescribers, clinic staff, and pharmacists.
- Manage provider enrollment and Copy onboarding using the UAC portal: account setup, verify credentials, troubleshoot access issues, and escalate complex cases to technical teams; ensure timely activation of provider accounts and portal access.
- Provide UAC support and ongoing portal administration: configure provider access levels, maintain user records, resolve login and permission issues, and document ticket resolutions.
- Conduct prior authorization reviews using clinical client criteria; assess medical necessity, document rationale, and collaborate with prescribers for alternate therapies or appeals.
- Act as a liaison between providers, internal clinical teams, and web development to address portal enhancements, rebate issues, and manufacturer queries.
- Selected for Magellan Health's internal House Account for consistent high performance, complex issue management, and superior provider service.
- Provide daily technical support for company web applications and provider portals: troubleshoot slow loading, broken links, browser compatibility, and user experience issues; support multi-portal configurations for clients.
Clinical Pharmacy Technician
KINDRED HOSPITAL
St Louis
07.2007 - 04.2010
- Clinical experience in the long term care hospital setting.
- Assisted in filling and delivering medications to the patients rooms.
- Responsible for preparing IV admixtures and distributing to the patient rooms.
- Also responsible for drug returns and expired medication destruction in accordance with state and federal guidelines.
- Invoice processing, billing and reimbursement as a part of senior pharmacy technician duties within the long term care facility/pharmacy.
Clinical Pharmacy Technician
CHILDREN'S HOSPITAL
St Louis
07.2005 - 07.2007
- Clinical experience in the pediatric hospital setting.
- Worked proficiently on compounds, chemo medications, TPN's, IV's and managing Pyxis machines.
- Performed daily audits on investigational drug inventory to ensure accuracy, accountability, identification, and resolution of any discrepancies.
- Managed and maintained protocol documentation for all investigational drugs.
Pharmacy Technician
WALGREENS PHARMACY
Ballwin
08.2002 - 07.2005
- Assisted the Pharmacist with filling prescriptions, data entry, and customer service.
- Also assisted in scheduling and maintaining workflow.
Education
Associate Healthcare Management -
Center for Allied Health in Nursing Education
St Louis06.2004
Food Science Technologist -
Belgrade University
Belgrade, Serbia03.2001
Skills
- Provider relations and onboarding
- Provider education
- Training
- Escalations
- Prior authorization
- Medical necessity review
- Provider data management
- Credentialing support
- Network maintenance
- Billing
- Invoice processing
- Reimbursement workflows
- Web technical support
- Portal technical support
- Portal configuration
- Troubleshooting
- Microsoft Office
- Windows
- Typing 75 WPM
- Customer service
- Cross-functional communication
- Certified Pharmacy Technician
Certification
CPhT
Timeline
Clinical Certified Pharmacy Technician
Primetherapeutics/Magellanrx
04.2010 - Current
Clinical Pharmacy Technician
KINDRED HOSPITAL
07.2007 - 04.2010
Clinical Pharmacy Technician
CHILDREN'S HOSPITAL
07.2005 - 07.2007
Pharmacy Technician
WALGREENS PHARMACY
08.2002 - 07.2005
Associate Healthcare Management -
Center for Allied Health in Nursing Education
Food Science Technologist -
Belgrade University