Donna White
New Martinsville
Summary
Dedicated professional with a strong background in pharmacy operations and front-end supervision. Proven ability to train and lead teams, resolve customer inquiries, and maintain high service standards, ensuring a positive experience for both customers and healthcare providers.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
Walmart
New Martinsville
12.1998 - Current
- Managed inventory levels to ensure availability of pharmaceutical supplies.
- Processed insurance claims and resolved billing inquiries for customers.
- Maintained cleanliness and organization of pharmacy workspace and equipment.
- Provided exceptional customer service while addressing inquiries and concerns.
- Trained new technicians on pharmacy procedures and software systems.
- Collaborated with healthcare professionals to enhance patient care delivery.
Front End Supervisor
Walmart
New Martinsville
12.1998 - Current
- Supervised daily operations of front-end staff and customer service team.
- Trained new employees on company policies and customer interaction techniques.
- Managed cash handling procedures to ensure accuracy and compliance.
- Coordinated scheduling to optimize staffing levels during peak hours.
- Resolved customer complaints efficiently and professionally to enhance satisfaction.
- Conducted regular audits of registers for cash discrepancies and operational integrity.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
Magnolia High School
New Martinsville, WV 06-1989
Skills
- Customer relationship management
- Team leadership
- Employee training
- Effective communication
- Attention to detail
- Problem solving
- Time management
Timeline
Pharmacy Technician
Walmart
12.1998 - Current
Front End Supervisor
Walmart
12.1998 - Current
High School Diploma -
Magnolia High School