Bobbi Bailey
Dayton,OH
Summary
High performing professional with over 20 years of experience delivering high-impact work in the Customer Service industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of organizational goals. Confident in ability to thrive in a fast-paced setting and leverage skills in empathy, adaptability and clear communication skills to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.
Overview
11
11
years of professional experience
Work History
Housing Choice Voucher Compliance Specialist
Greater Dayton Premier Management
04.2024 - Current
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Performed quality reviews to uncover workflow and communication issues.
- Supported team by pitching in to complete special projects.
Housing Choice Voucher Specialist
Greater Dayton Premier Management
04.2017 - 03.2024
- Process information to ensure correct payments to owners, landlords and tenants
- Issue vouchers for new and moving families by calculating Housing Voucher Subsidy and 40% amounts
- Prepare leasing documents for tenants, landlords and owners
- Complete yearly re-certifications briefings and calculations
- Maintain complete and accurate files and records of applicant and tenant information
Assistant Property Manager
LIHTC Properties
11.2015 - 04.2017
- Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Ensured policies and rules were followed by all tenants
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Housing Choice Voucher Specialist
Greater Dayton Premier Management
02.2013 - 11.2015
- Prepared leasing documents for tenants, landlords and owners
- Processed housing applications, determined eligibility and issued vouchers and payments for Housing Choice Vouchers programs
- Calculated rental subsidies based on income and eligibility findings
- Maintained complete and accurate files and records of applicant and tenant information
Education
Associate of Applied Science - Medical Assisting
Sinclair Community College
Dayton, OH05.2013
Skills
- Knowledge of HUD rules and regulations
- Experience with Rent Calculations, RTA processes and Housing Choice Voucher procedures
- Excellent written and oral communications
- Active listening and response
Timeline
Housing Choice Voucher Compliance Specialist
Greater Dayton Premier Management
04.2024 - Current
Housing Choice Voucher Specialist
Greater Dayton Premier Management
04.2017 - 03.2024
Assistant Property Manager
LIHTC Properties
11.2015 - 04.2017
Housing Choice Voucher Specialist
Greater Dayton Premier Management
02.2013 - 11.2015
Associate of Applied Science - Medical Assisting
Sinclair Community College
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