Bobbi Baker
London,KY
Summary
Dynamic Senior Collections Representative with One Main Financial, adept at leveraging legal procedures and debt negotiation to enhance recovery ratios. Skilled in credit analysis and dispute resolution, I foster strong client relationships through empathy and tact, ensuring compliance and effective financial counseling in challenging situations.
Overview
5
5
years of professional experience
Work History
Senior Collections Representative
One Main Finanical
01.2017 - 12.2021
- Monitored industry trends to stay informed on best practices and emerging technologies for efficient debt collection processes.
- Collaborated closely with the legal team to initiate litigation proceedings in cases of non-payment, ensuring proper documentation and adherence to relevant laws.
- Increased recovery ratios, employing negotiation skills to secure payment agreements with clients in financial distress.
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
Education
Agriculture
Eastern Kentucky University
Richmond, KYSkills
- Legal procedures
- Call center experience
- Credit analysis
- Debt negotiation
- Dispute resolution
- Financial counseling
- Empathy and tact
Timeline
Senior Collections Representative
One Main Finanical
01.2017 - 12.2021
Agriculture
Eastern Kentucky University
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