Jennifer Van Scoy
Ally
Jacksonville ,FL
24
years of professional experience
Dynamic Sr Collections Representative at Ally with expertise in debt negotiation and loss mitigation. Proven track record in managing delinquent accounts, enhancing recovery efforts through effective skip tracing and customer engagement. Skilled in legal procedures and portfolio management, consistently achieving optimal outcomes while maintaining compliance and customer satisfaction.
Work History
Sr Collections Representative
7 Years 11 Months- Managed delinquent auto finance accounts, negotiating payment arrangements and resolving customer hardship concerns.
- Reviewed account histories, identifying collection strategies aligned with servicing guidelines and compliance requirements.
- Documented borrower interactions accurately within company software systems to support account continuity and audit readiness.
- Applied skip tracing resources to locate customers and advance recovery efforts on past-due accounts.
Appointment Setter
2 Years 6 Months- Qualified inbound and outbound calls to schedule service for yearly maintenance.
- Scheduled appointments in company software while maintaining accurate customer details and calendar coordination
- Followed up with clients to ensure satisfaction.
- Handled high call volumes while maintaining professional rapport and consistent service quality
Bakery Manager
13 Years- Supervised bakery production, merchandising, and daily case presentation for consistent store standards.
- Managed ordering, inventory rotation, and freshness controls to reduce waste and product shortages.
- Trained associates on dough preparation, icing, portioning, and safe food-handling procedures.
- Scheduled staff coverage to balance workload, service demands, and production deadlines.
- Inspected product quality throughout preparation, proofing, baking, and display stages.
- Coordinated special orders, custom cakes, and seasonal promotions to support customer requests.
- Maintained sanitation compliance, equipment readiness, and department organization.
- Motivated team performance through coaching, task assignment, and daily workflow oversight.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Education
High School Diploma
Skills
Legal procedures
Call center experience
Debt negotiation
Skip tracing
Portfolio management
Loss mitigation
Payment arrangements
Timeline
Sr Collections Representative
Ally
04.2016 - 03.2024Read More
Appointment Setter
United Hydro Services
02.2013 - 08.2015Read More
Bakery Manager
Winn Dixie Supermarket
12.1999 - 12.2012Read More
Continental Academy
High School Diploma
Read More