Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARRIE THOMAS

Sacramento,CA

Summary

Adept at debt negotiation and showcasing empathy, I significantly boosted payment commitment rates at States Recovery Systems. My expertise in legal procedures and innate ability to understand debtor circumstances led to strategic collection approaches, enhancing portfolio management and ensuring compliance with legal standards.

Overview

7
7
years of professional experience

Work History

Senior Collections Representative

States Recovery Systems
08.2017 - Current
  • Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
  • Conducted extensive research on debtor backgrounds to tailor collection approaches effectively according to individual circumstances.
  • Provided regular reports on account status, updating management on progress towards collection targets and recommending adjustments as needed.
  • Collaborated closely with the legal team to initiate litigation proceedings in cases of non-payment, ensuring proper documentation and adherence to relevant laws.

Education

N/a - Accounting

Solano Community College
Fairfield, CA

High School Diploma - General Studies

Las Flores High School
Sacramento, CA
06.1995

Skills

  • Legal Procedures
  • Call center experience
  • Credit analysis
  • Debt Negotiation
  • Skip Tracing
  • Portfolio Management
  • Dispute Resolution
  • Bankruptcy knowledge
  • Empathy and Tact
  • Payment arrangements
  • Loss Mitigation
  • Patience and Persistence
  • Stress Tolerance
  • Client Relations
  • Negotiation

Timeline

Senior Collections Representative

States Recovery Systems
08.2017 - Current

N/a - Accounting

Solano Community College

High School Diploma - General Studies

Las Flores High School
CARRIE THOMAS