Bobbi Bumgarner
Washington,USA
Summary
Dynamic Recovery Specialist at Riverview Federal Credit Union, recognized for streamlining asset recovery processes to maximize efficiency while nurturing robust customer relationships. Expertise in legal compliance and meticulous record-keeping, complemented by strong problem-solving skills and effective communication. Consistently achieved higher recovery rates and maintained exceptional member satisfaction through unwavering attention to detail and reliability. Proven professional in repossession management, skilled in negotiation and conflict resolution, with a commitment to team collaboration and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Repossession Specialist
Riverview Federal Credit Union
04.2023 - Current
- Streamlined repossession processes for increased efficiency in asset recovery operations.
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Minimized company liability by adhering strictly to state and federal regulations during all aspects of the repossession process.
- Collaborated closely with skip tracing specialists to locate hard-to-find debtors, resulting in higher recovery rates over time.
- Expedited asset liquidation by coordinating closely with auction houses and other disposal channels.
MSR
Riverview Federal Credit Union
08.2021 - 04.2023
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Store Supervisor
Bath & Body Works
10.2020 - 01.2022
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Conducted inventory analysis to determine optimal stock levels.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Coordinated merchandising displays, signage and sales enablement.
- Rectified issues with all staff departments.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Oversaw employees and store functions on daily basis.
- Trained and oriented associates to maximize team performance.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Education
Bachelor of Science - Business Administration
WVU
Morgantown, WV05.1996
Skills
- Effective organizational skills
- Accurate record management
- Analytical problem-solving
- Effective time management
- Detail-oriented approach
- Proficient in managing multiple tasks
- Trustworthy execution
- Effective communication
- Regulatory compliance knowledge
- Professional conduct
- Reliable and accountable
- Analytical decision-making
- Effective communication
- Record keeping proficiency
- Professionalism and discretion
Timeline
Repossession Specialist
Riverview Federal Credit Union
04.2023 - Current
MSR
Riverview Federal Credit Union
08.2021 - 04.2023
Store Supervisor
Bath & Body Works
10.2020 - 01.2022
Bachelor of Science - Business Administration
WVU
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