Bobbi Derrick
Leakesville,MS
Summary
Highly motivated and dependable professional with a strong background in operations, customer service, and problem-solving. Known for thriving in fast-paced environments, managing multiple priorities with efficiency, and maintaining a high level of accuracy under pressure. Skilled in communication, cross-functional coordination, and delivering results through a practical, resourceful approach. Committed to continuous growth, exceeding expectations, and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Singing River Electric Cooperative
Leakesville, MS
05.2024 - Current
- Processed member service requests including account openings, closings, and updates with accuracy and confidentiality.
- Handled high-volume email correspondence regarding billing inquiries, payment arrangements, and service disruptions.
- Maintained member account records using customer information systems (CIS); ensured data accuracy and timely updates.
- Assisted members with navigating online billing platforms, auto-pay setups, and paperless billing options.
- Investigated and resolved billing discrepancies and usage concerns by coordinating with field service teams and internal departments.
- Educated members on energy-saving programs, outage reporting tools, and cooperative policies.
- Processed payments and refunds, posted transactions, and balanced daily reports for audit purposes.
- Provided support during outages and emergencies by managing member communications and documenting service interruptions.
- Maintained compliance with company privacy and data security standards.
- I acquired or reinforced the following skills during this position: data entry, account management, conflict resolution, and problem solving skills.
Bartender/Manager on Duty
Fratellos Italian Restaurant
02.2020 - 12.2023
- Managed full bar operations during high-volume shifts, including inventory control, opening/closing procedures, and daily cash reconciliation.
- Trained and supervised serving staff, ensuring top-tier service and compliance with food and drink safety regulations.
- Delivered exceptional guest experiences by crafting cocktails, recommending drink pairings, and resolving service issues promptly and professionally.
- Coordinated with kitchen and floor staff to maintain seamless service between bar and dining areas.
- Oversaw supply orders, vendor communication, and bar restocking to maintain efficiency and minimize waste.
- Maintained cleanliness, organization, and ambiance of the bar area in line with health and brand standards.
- Thrived in a fast-paced, dynamic environment with changing customer needs and service demands.
- Handled customer transactions, processed payments, and ensured proper tip reporting and cash handling protocols.
- During this position, I learned how to be a leader, but also when to step back and allow my team to take charge.
Logistics Specialist
Total Quality Logistics (TQL)
01.2022 - 02.2023
- Managed end-to-end supply chain operations, ensuring efficient and timely pickup and delivery of freight.
- Acted as the primary liaison between customers and carriers, maintaining strong communication to resolve issues quickly and effectively.
- Successfully dispatched 75+ drivers daily, coordinating over 300 loads per week across various regions.
- Responded to 150+ calls daily, providing real-time updates and solutions to clients and carriers.
- Completed comprehensive sales training to drive profitability and exceed performance targets.
- Ensured all operations complied with DOT regulations to prioritize driver safety and legal standards.
- Handled all shipment documentation and payment processing with accuracy and timeliness.
Education
High school diploma or GED - General Studies
Hernando High School
Hernando, MS05.2020
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Account management
- Dispute resolution
- Escalation handling
- Workflow optimization
- Member onboarding
Certification
- Driver's License
- April 2024 to April 2028
Timeline
Member Service Representative
Singing River Electric Cooperative
05.2024 - Current
Logistics Specialist
Total Quality Logistics (TQL)
01.2022 - 02.2023
Bartender/Manager on Duty
Fratellos Italian Restaurant
02.2020 - 12.2023
High school diploma or GED - General Studies
Hernando High School