Operations and people-focused leader with experience in business operations, stakeholder relationship management, team leadership, and cross-functional collaboration. Skilled at balancing strategic priorities with hands-on execution in fast-paced environments, resolving operational challenges, and building strong professional relationships. Brings a practical, solutions-oriented approach to communication, accountability, and team performance, with a focus on aligning people and operational needs with broader business objectives.
Overview
4
4
years of professional experience
Work History
Sales Representative
Winebow
Washington , DC
03.2026 - 08.2026
Developed key customer relationships to increase sales.
Maintained accurate records of all sales and prospecting activities.
Performed regular follow-ups with prospects to close deals in a timely manner.
Answered inquiries from prospective customers regarding features of products and services offered.
Conducted product tastings to engage customers and promote offerings effectively.
Supported team members during promotions and special events for product visibility.
Collaborated with colleagues to enhance overall sales strategies and techniques.
Participated in training sessions to learn about new products and services offered.
Created detailed reports on daily, weekly, and monthly sales activity.
Organized client visits, presentations, product demonstrations and trade shows.
Developed relationships with clients to foster loyalty and repeat business.
Generated new sales leads through cold calling and networking activities.
Analyzed customer feedback to improve products and services.
Negotiated pricing contracts with customers to maximize profits.
Provided technical support for customers using the company's products or services.
Reviewed monthly performance against targets set by management team.
Researched competitors' products, prices, and sales techniques.
Identified opportunities for cross-selling additional products and services.
Set up meetings with potential clients and listened to their wishes and concerns.
Conducted market research to identify selling possibilities and evaluate customer needs.
Director of Sales
Le Diplomate, STARR Restaurants
Washington , DC
08.2026 - Current
Prepared monthly reports covering sales figures, profits and losses, outlet product mix, and other key details.
Reviewed sales data to spot trends in customer preferences for product choices and promotional approaches.
Train new employees on daily duties and work procedures.
Resolved problems and concerns to satisfaction of all involved parties.
Administered benefits enrollment, leave requests, and employee records.
Supported performance reviews and documented corrective action meetings.
Built relationships with customers and industry professionals to establish long-term business growth.
Negotiated contracts with vendors, suppliers, distributors and other businesses.
Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
Managed a team of sales personnel to ensure performance goals were met or exceeded.
Resolved customer complaints quickly by providing satisfactory solutions or refunds.
Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
Coordinated system configurations for onboarding, job changes, and terminations.
Maintained data integrity within payroll, benefits, and leave workflows.