Bobbi-Jo Goulet
Weare,NH
Summary
Organized Patient Service Representative with over 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at maintaining professionalism in stressful situations. Over 30 years of customer service experience. Ready to bring topnotch skills and dedicated friendly, hardworking professionalism to your office.
Overview
21
21
years of professional experience
Work History
Pre Certification Rep II
Elliot Health System, Interventional Spine CT
12.2021 - Current
- Responsible for obtaining insurance prior authorizations for procedures done at the Pain Center. Accurately documenting all information received into the patient's medical record to ensure proper billing.
- Developed and maintained positive customer relations and coordinated with Pain Clinic team members to properly handle requests and questions.
- Worked closely with providers to get the clinical information required to submit the authorization requests to ensure they are approved.
- Ability to remain calm while working under deadlines
Department Assistant
Elliot Health System, Interventional Spine CT
04.2018 - 12.2021
- Greeting patients, scheduling and checking in/out their appointments, and collecting copays
- Assisted patients and directed them to correct departments within clinic and hospital
- Made sure referrals are complete & faxed to outside sources promptly
- Ability to deal with difficult patients frequently
- Answered and managed incoming and outgoing calls while recording accurate messages for documentation to patient's medical record & distributed to office staff.
Patient Access Representative
Conifer Physicians Services
01.2017 - 04.2018
- Registered patients for their appointments
- Collected copayments & patient payments
- Checked in/out patients in primary care office
- Checked in patients in lab services
- Attended customer service meetings
- Ability to stay calm under pressure and successfully dealt with difficult situations.
School bus driver
Student Transportation of America
08.2003 - 01.2017
- Received CDL-B license
- Responsible for am/pm bus routes for elementary, middle, and high school pupils
- Helped in bus terminal office
- Signed up to drive for field trips, sports trips and other extra routes. Also helped with snow removal from all busses.
- Maintained NH driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Held the position of Secretary of Safety Committee.
Children's Library Aide
Weare Public Library
09.2006 - 12.2016
- Assisted children's Librarian with storytime activities
- Designed bulletin boards
- Checked in/out patrons
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
Education
Sept 1992-May 1993, No Degree - Travel and tourism & business courses
Hesser College
Manchester, NHSkills
- Customer service skills
- Telephone skills
- Keyboard & computer skills (EPIC system, Microsoft Office, Excel, CorelDraw, Microsoft Publisher and creative art skills)
- Data entry proficiency
- Scheduling
- Insurance company knowledgeable
- Positive and professional
Timeline
Pre Certification Rep II
Elliot Health System, Interventional Spine CT
12.2021 - Current
Department Assistant
Elliot Health System, Interventional Spine CT
04.2018 - 12.2021
Patient Access Representative
Conifer Physicians Services
01.2017 - 04.2018
Children's Library Aide
Weare Public Library
09.2006 - 12.2016
School bus driver
Student Transportation of America
08.2003 - 01.2017
Sept 1992-May 1993, No Degree - Travel and tourism & business courses
Hesser College
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