Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bobbi Mears

60 Glenhaven Dr,VA

Summary

Dynamic and results-driven licensed cosmetologist with a proven track record at Great Clips, excelling in customer retention through exceptional social skills and innovative marketing strategies. Adept at scheduling appointments and enhancing client satisfaction, I leverage my sales expertise to boost salon revenue while maintaining a commitment to professionalism and ethics.

Overview

9
9
years of professional experience

Work History

Cosmetologist

Great Clips
11.2024 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.

Server

Olive Garden
09.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Cosmetologist

Hair Cuttery
03.2016 - 06.2023
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
  • Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.

Education

No Degree - Cosmetology

Delmarva Beauty Academy
Salisbury, MD
11-2010

GED -

Easter Shore Community Collage
Melfa, VA
01-2007

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Professionalism and ethics
  • Decision-making
  • Sales expertise

Languages

English

Timeline

Cosmetologist

Great Clips
11.2024 - Current

Server

Olive Garden
09.2023 - 01.2024

Cosmetologist

Hair Cuttery
03.2016 - 06.2023

No Degree - Cosmetology

Delmarva Beauty Academy

GED -

Easter Shore Community Collage

Similar Profiles

CREATE PROFILE
Bobbi Mears